Claims Operations Associate

We Are Looking for a Claims Operations Associate

Who We Are

We are Tokio Marine Canada (TMCAN), an entrepreneurial, early-stage Canadian insurance company based in Toronto, with a focus on the commercial Property and Casualty industry. We are part of the Japanese-based Tokio Marine Group of Companies, one of the world’s largest and most reputable insurance organizations. At TMCAN we will work with select brokers across Canada providing business insurance solutions for Canadian customers across a broad spectrum of insurance coverages.

Our Noble Purpose: We believe in a future Canadian Society that is innovative, progressive, and prosperous. This will require businesses to grow, challenge the status quo, and take calculated risks. We exist to help Canadian business by supporting them in the risks they take on by partnering with select professional brokers in providing practical solutions, superb service and being there in their times of need. We are Tokio Marine Canada – we aspire to be a Good Company – and you can trust us to always do the right thing.

The Opportunity

Working closely with business leaders and your peers, we are looking for a Claims Operations Associate . You will provide a wide variety of operational and administrative support related the the Claims operations and handling. Our focus is simple - create the best team of professionals in the business. If you enjoy the excitement, challenges and rewards that come with creating better ways to do business, this may be the opportunity for you.

What You Will Do

Your responsibilities will include:

• Oversight and maintenance of the claims inbox, including claims intake - reviewing claims, determining what type of claim, opening, assigning and acknowledging the claim, closing out claims
• Accurately entering payments, recoveries and reserve transactions across multiple lines of business
• Ensure claims processing follows the established processes, procedure, and various agreements and protocols
• Providing loss runs to underwriters when requested
• Initiating cash calls for programs handled by outside adjusters
• Processing of bordereaux – receive, review and input claims information received by way of various bordereaux into the claims system
• Communicate with and assign panel adjusters and counsel for claims, when required and ensure claims and programs are handled in accordance with established agreements and processes.
• Serve as a point of contact for claims department with questions pertaining to claims operations procedures and processes.
  
  
  

Who You Are

You have experience in Claims Operations. You are a team player with a positive attitude who thrives in a consensus culture with an emphasis on collaboration. You are a self-starter who is excited by the opportunity to jump right in and can come up to speed quickly. You are comfortable working on a lean team and are not afraid to roll up your sleeves and do the work that needs to be done.

Our New Claims Operations Associate Will Have

• The ideal combination of education and experience including:
• High school diploma or equivalent
• Minimum 5 years' experience in insurance claims or relevant field
• C13 – Fundamentals of Insurance or CIP (preferred)
• Experience working on a team within the Insurance industry
• Auto experience and regulatory experience with GISA (preferred)
• Knowledge in multiple lines of business; professional and financial lines, commercial, warranty, auto etc.
• Superior organizational and analytical skills; demonstrates ability to manage multiple tasks simultaneously
• Advanced proficiency and experience using Microsoft Office (Excel, specifically)
• A high level of attention to detail.
• A proven ability to manage multiple priorities and meet deadlines, driving for results.
• Experience working closely with others and enjoy an atmosphere of cross-collaboration.
• The ability to thrive in a fast paced and changing environment and be comfortable with ambiguity.
• Superb customer service skills.
• Proficiency in Microsoft Office (Word, Excel, Powerpoint, Teams, and Outlook).
• Bilingual (English/French) preferred but not required.
  
  

What’s In It For You

You will have the opportunity to work with leadership and across teams and have an impact on the business, its growth, and the future of the company. The opportunities for the people that join Tokio Marine Canada are significant, from personal and professional growth to innovation and collaboration, we are committed to fostering an environment to help our people work together and realize their potential.

Opportunity awaits - come realize your potential at TMCAN!

A Bit More About Us

At Tokio Marine, we are a new and growing company. We value collaboration and knowledge sharing and we actively seek out ideas. Your work will have an impact. We support our employees’ growth. We work hard to create a dynamic company culture that reflects our vision – to be a good company. We seek ways to give to help our communities and support causes important to our employees. We believe our employees represent the best this industry has to offer, and we want to keep building on that.

We work in a hybrid model and you should expect to split your time between working in the office and working remotely, with flexibility based on the role and the business needs. We currently have an office in downtown Toronto and will eventually be establishing offices in other provinces. Should you currently work in a province where we do not have an office, you will remain remote until such time as we do establish an office.

TMCAN is committed to fostering an inclusive and accessible environment where employees feel valued and respected and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please let us know .