Collections Supervisor

The Collection Supervisor is responsible for overseeing the collections team to ensure efficient recovery of outstanding accounts while maintaining professionalism and compliance with company policies and regulatory standards. This role requires strong leadership, problem-solving abilities, and a customer-focused approach to resolve delinquent accounts effectively.

Key Responsibilities:

• Supervise and support the collections team, ensuring productivity and adherence to company guidelines.
• Monitor and analyze delinquent accounts, developing strategies to reduce bad debt.
• Establish and track performance metrics for collectors, providing guidance and training as needed. - KPI's
• Ensure compliance with industry regulations and company collection policies.
• Assist with escalated collection cases, negotiating payment plans when necessary.
• Prepare reports and maintain accurate documentation of collections activity.
• Collaborate with Region/Sales to address outstanding balances while maintaining positive relationships.
• Provide regular progress reports, statistical analysis, and insights to the management team.
• Develop progress spreadsheets and reporting tools for tracking collections.
• Ability to adapt to change and learn new processes as the business evolves/develops
• Lead monthly meetings with Collections team to discuss KPI's and resolve outstanding issues.
  
  

Qualifications & Skills:

• Experience in collections and supervisory or leadership roles.
• Strong knowledge of compliance regulations, and financial processes.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage a team effectively, providing coaching and performance feedback.
• Proficiency in collections software and reporting tools.
• Intermediate Excel experience.
  
  

The ideal candidate will have strong leadership skills, the ability to analyze delinquent accounts, and experience coordinating collection strategies to minimize bad debt. Additionally, the Collection Supervisor must maintain positive relationships with customers, negotiate payment plans when necessary, and work closely with internal departments to resolve disputes.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]