Commercial Collections Agent

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role: Commercial Collections Agent

Status: Full-Time Contract (6-Months)

Department: Credit and Specialty Collections

Division: Enercare Home Services

Location: Markham

This individual will be responsible for the collection and accounts receivable management for a portfolio of commercial accounts for Enercare. Key duties include contacting customers about past due amounts, maintaining accurate records of the account, and working with internal teams to resolve any billing disputes in a timely manner.

This position will work with sales, billing and other teams to ensure a positive customer experience while maintaining the account in good financial standing. Where required, the person will also work with our legal team in escalated collection activities.

Responsibilities

• Account Management: Handle a portfolio of commercial accounts, ensuring outstanding balances are collected efficiently and professionally.
• Customer Support: Assist customers in resolving disputes, providing clear explanations of charges, and working toward amicable solutions.
• Payment Compliance: Educate and remind customers about their payment obligations, helping them stay up to date and avoid penalties.
• Negotiation & Resolution: Work with clients to establish payment plans or settlements when necessary while maintaining positive business relationships.
• Reporting & Documentation: Maintain accurate records of collection efforts, payment agreements, and account status to ensure compliance and transparency.
  
  

Qualifications

• College or University Degree
• Minimum 2 years of in collection role, ideally in collections
• Detail oriented and strong analytical skills
• Advanced Excel skills.
• Excellent communication & interpersonal skills
• Self-motivated team player
  
  

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.