Contract and Compliance Coordinator

This is a 12-month contract with potential extension.

Job Summary

Under the supervision of the Contracts Manager, the Contracts & Compliance Coordinator is responsible for maintaining key relationships with contract leads and having a thorough understanding of all contracts in order to be a resource to both internal and external parties, while acting as the liaison between the government contracts and Bayshore departments.

Duties and Responsibilities

• Read and understand contract obligations and how they relate to business operations.
• Collect and record contract data based on department protocol.
• Ensure internal processes and operations meet required contractual obligations and identify gaps in processes and procedures that are not in compliance with HCCSS Contracts.
• Manage contract performance, utilizing available data and information to identify issues and/or concerns as well as quality improvement opportunities related to our contracts.
• Attend LHIN and SPO meetings (travel as required).
• Develop a thorough understanding of internal operations including the environment and operating conditions.
• Address concerns from clients and contract representatives in an effective and timely manner – working with relevant internal staff and external parties (including performance and billing issues).
• Act as a point person between internal departments and customers to communicate any updates, disruptions to service, improvements, etc.
• Train staff on HCCSS requirements.
• Coordinate resources for RFPs for proposals.
• Take minutes during meetings following document control protocol and ensuring follow-up is shared with relevant parties/management in a timely manner.
• Investigate and respond to client complaints and escalations and work with internal/external departments to implement process improvements.
• Update and maintain department tools and contracting processes.
• Actively work to develop an understanding of the business operations from a front-line perspective.
• Communicate project development, status, and related processes on an ongoing basis.
• Ensure timely and effective execution of multiple and simultaneous projects.
• Self-organize and prioritize tasks to ensure all deadlines are met.
• Identify business requirements regarding contract terms and conditions.
• Contribute ideas and innovations to improve upon existing systems, work processes, and procedures.
• Respond to inquiries or questions regarding contract administration.
• Complete a variety of administrative tasks.
• Develop process flow charts, SOPs, and work instructions in various formats (Visio, Word, PowerPoint, Excel).
• Ensure required data is collected, prepared, and communicated to relevant parties.
• Extract and analyze reports and summarize findings for management.
• Maintain excellent relationships with internal department leads, using effective communication strategies including email, phone, and in-person meetings.
• Maintain excellent relationships with external parties/customers using effective communication strategies.
• Work with staff and management to ensure action items are completed in a timely manner as per assigned deadlines.
• Respond to customer and internal inquiries within set guidelines and time frames.
• Maintain strong relationships with key stakeholder groups including clinical and administration team members.
• Develop process improvements that mitigate risk and ensure contractual compliance.
• Participate in improvement initiatives with department leads, with a focus on Patient Safety, Risk Assessment, and business efficiency.
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
• Participate proactively in Health & Safety activities while performing all duties.
• Adhere to Bayshore Policies and Procedures.
• Maintain confidentiality of client and corporate information.
• Complete other tasks as requested.
  
  

This role is hybrid.

Qualifications

Education and Experience

• University degree in a related discipline or three-year diploma in a related discipline plus related experience.
• Related experience in a health care environment, Ontario LHINs or other Provincial Agencies is an asset.
• Experience in Program / Project Management is an asset.
  
  

Other Skills, Abilities And Requirements

• Excellent time management skills with the ability to prioritize multiple assignments and meet deadlines.
• Strong communication and presentation skills.
• Experience providing detailed reports using Microsoft Office (Excel) and CRM.
• Valid driver’s license and reliable vehicle for off-site meetings.
  
  

Primary Location

ON-Markham