Contract Support Specialist

Join a team recognized for leadership, innovation and diversity

The Service Contract Support Specialist will have ownership of a designated service contract base and will be responsible for driving the renewal / escalation process for those contracts with business stakeholders. They will also have ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality. You will report to the HBS Services Operations Leader and work on a hybrid schedule out of your local Honeywell office.

The Main Objectives Are

• Create and coordinate renewal / escalation process for assigned contract base, accurately and on time, to ensure proposals / renewal letters / escalation letters are sent to business stakeholders on time, following GDM Processes.
• Drive contract renewals correctly in CPQ with Operations and AMs, with all data and required documentation, to ensure no delays/errors are incurred during booking
• Ownership for any changes occurring within the contract lifecycle, add-deduct, cancellations, monitoring data quality. This will include the first year of newly booked contracts, which have been handed over from New Contract Proposal Team.
  
  

Key Responsibilities

• Understand assigned contracts and build relationships with Honeywell personnel like Service Business Leaders and Field Service Supervisors.
• Proactively manage renewals and escalations, ensuring timely completion and compliance with deadlines.
• Maintain accurate records in NEX/CPQ, documenting all stages of the renewal/escalation process.
• Provide regular updates on contract status and escalate issues that could impact the renewal/escalation processes.
• Validate customer POs against proposals and obtain necessary SEA approvals before proposal issuance.
• Prepare complete booking packages for financial recording in CPQ/NEX and SAP, ensuring proper documentation.
• Identify areas for improvement within the renewal/escalation process and assist in training new employees.
• Drive personal growth through regular meetings with management, utilizing SF and Power BI dashboards for task tracking.
• Typically assigned to a particular pole, handling # service contracts within the pole.
• Working hours to support ‘normal working hours’ for Pole supported – shift hours may be needed if not physically located in the Pole being supported
  
  

YOU MUST HAVE

• 2+ years of work experience in a similar role
• Excellent working knowledge of Word and Excel
• Strong Math skills, including basic commercial awareness (booking margins, cash flow)
• Basic knowledge of service contracts
  
  

WE VALUE

• Bachelors Degree or Equivalent - Administrative or technical; OR 5 years Honeywell / Services Experience
• Experience with NEX/Salesforce and SAP
• Able to forge strong internal business relationships and deliver on commitments.
• Demonstrates a strong commercial awareness.
• Excellent interpersonal skills as well as good verbal, written and presentation skills.
• Ability to multi-task and prioritise work.
• Self-motivated and able to work with minimum supervision.
• Demonstrates a high level of planning & organisation skills daily.
• Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach daily.
• Highly self-aware, recognising the impact of approach and behaviours on peers, direct reports, customers and other internal and external contacts.
• Ability to work within a remote team and support each other when needed
• Daily demonstration of the Honeywell Behaviors.
  
  

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Additional Information

• JOB ID: HRD262820
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt

Global (ALL)