Customer Service Officer

Unlock Your Potential. Live Your Ambitions.

At National Bank Optimum Mortgage, we do more than
offer mortgages—we empower dreams. We specialize in flexible mortgage solutions
tailored to clients from all walks of life, including those who are
self-employed or navigating credit challenges. Join a team that’s redefining
what it means to support homeownership.

As a Customer Service Officer, you’ll play a
key role in helping us meet our goals by supporting the branch with essential
administrative functions and managing critical operational processes. Your
attention to detail and commitment to excellence will ensure our internal
systems run smoothly and our clients receive the outstanding service they
deserve.

Your role:

• Deliver
  exceptional customer service that builds trust and strengthens relationships.
• Accurately
  process a variety of administrative tasks, including loan payouts, payout
  statement creation, renewals, and payment processing.
• Support the branch
  lending team by ensuring all procedures are followed with precision and
  efficiency.
• Respond to
  client inquiries via phone and email, providing timely and helpful assistance.

Your
Team:

When you join us, you become part of a passionate, client-focused
team. You’ll report to the Manager, Customer Service and work
alongside professionals who are committed to helping clients achieve their
homeownership goals—no matter their financial background. With access to
training, support, and growth opportunities, you’ll be empowered to make a
meaningful impact while advancing your career.

Requirements:

• Some post-secondary education or equivalent
  experience.
• At least 1 year of experience delivering
  excellent customer service.
• A background in banking or financial services
  is an asset.
• 1+ years of administrative experience, ideally
  with exposure to mortgage processing.
• Proficiency in Microsoft Word and Excel

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. 
 
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic 
 
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 
 
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
 
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  
 
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? 
 
Come live your ambitions with us!