Customer Service - Part-Time

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About The Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives. 

Job Description

Join us on our journey and move forward with us, build your success, and grow your career. Our Brandon, MB site is looking for a Part Time Customer Service Representative (CSR) who'd like to be part of the excitement of our auction business. This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings. . This position will also be a relief for the reception during sales and backup when needed in between sales.

Responsibilities

Process Bidder Payments

Provide Customers with Information regarding fee structures and methods of payment

Provide step by step information on how to register On- Line as well as how to direct customers to our axillary platforms and services

Provide Additional Support for our Key Room

Maintain Confidentiality of all Information

Ensure that Superior Customer Service is delivered always to all customers

File, Photocopy as required

Comfortable with Word/Excel

Provide Additional Administrative support as needed by different departments

Answer the Phones / Customer Courtesy calls post sale

Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Qualifications

Previous work experience where you worked in-person with customers

Experience using Computers, and able to learn to use New Technology and Software

Excellent keyboarding skills for Data Entry

A Commitment to providing Outstanding Customer Service

Able to Work Well and Maintain a Positive Attitude in High-Pressure Situations

Organized, Detail Oriented and able to Multi-task in a Fast-paced Environment

A Friendly, Outgoing, Patient Personality

You Thrive working as Part of a Team, Pitching in Wherever you’re Needed most

A High Degree of Personal Integrity

A High Degree of Personal Integrity