Distribution Centre Team Lead

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

As the leader in thermoplastic piping systems, the IPEX companies design and manufacture the largest, most recognized and diverse range of integrated piping products – Everything professionals need to manage the full spectrum of today’s municipal, industrial, commercial and residential challenges.

Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit, and status quo fighters!

The Distribution Team is the first point of contact for DC staff when the DC Manager is not at the location. This role handles the coordination and preparation of all out-going shipments for each day while ensuring order accuracy and maintaining good customer service. The Team Lead is to assist in directing the storage and handling of products and inventories. The Team Lead is also to ensure that all incoming and outgoing material have proper documentation. The Team Lead is responsible for ensuring that all Heath, Safety and C-TPAT policies are followed. The Team Lead reports directly to the Distribution Centre Manager.

Responsibilities

• Responsible for coordinating activities of DC staff, as well as responding to requests and resolving any conflicts;
• Provide feedback to the DCM about employee performance issues and feedback to employees through coaching, task observations, performance appraisals and other performance management systems;
• Assist in implementing performance improvement plans and initiatives;
• Ensure all orders are shipped on-time and meet IPEX shipment service and quality standards;
• Monitor Workbench software to prevent service failures
• Audit shipments to ensure accuracy
• Monitor productivity and balance workload to expedite customer orders
• Assist in implementation of corporate practices and initiatives (5S, HSE, C-TPAT, etc.);
• Investigate and answer customer complaints in accordance to the existing SOP, and communicate feedback to DC employees to ensure that corrective and preventive measures can be taken in the future;
• Responsible for checking loads to ensure safety and C-TPAT compliance;
• Assist the DCM in the recruiting and orientation process of new employees.
• Responsible for new hire training;
• Inventory Management for the location
• Communicate departmental SOPs and SWPs to staff;
• Contribute to monthly inspections and safety audits;
• Other duties as assigned.
  

Requirements

Education & Certificates

• Completion of a high-school diploma or practical equivalency and several years of working experience in a distribution/warehouse/yard environment
  
  

Technical Skills & Experience

• Minimum two years in a supervisory role;
• Excellent communication, interpersonal and problem solving skills;
• Proficient with computers and Microsoft Office;
• Management Development program, WHIMIS, First Aid and knowledge of IPEX products preferred;
  
  

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at [email protected]