Inside Sales Representative- EN

Would you be described as a driven individual who enjoys creating solutions and challenging yourself? Then the Master Group might be the place for you! Our team is looking for an Inside Sales Representative to join our team. This person will be responsible for supporting residential HVAC customers. With the opportunity to join a highly engaged team focused on growing the business, the successful candidate will assist in the promotion of company products to generate increased sales and maintain great relationships with customers.

What You Will Accomplish With Us

• Provide product solutions for incoming inquiries.
• Review and evaluate plans and specifications.
• Determine residential HVAC equipment requirements to meet the individual client’s needs.
• Determine commercial HVAC-R equipment (Low-Temp, Comfort Cooling, Heating and Ventilation) requirements to meet the individual clients’ needs.
• Deliver dealer program offering to client
• Prepare quotations based on project plans/specifications and complete proposals.
• Prepare technical drawings and data sheets for clients’ approval.
• Answer calls from clients and external representatives.
• Ensure projects take offs are accurate and complete.
• Provide the contractor with material lists and quotations thru written and verbal communication.
• Follow up with clients to ensure their full satisfaction, either verbally or in writing.
• Provide after PO support to answer questions, meet delivery expectations
• Respond to customers’ inquiries, questions, or complaints regarding products or service
  
  

What You Bring To Our Team

• Previous similar working experience in HVAC field with advanced technical knowledge
• Relevant College and/or University education (HVAC)
• Professional phone manner and customer service skills
• Knowledge of MS Office programs
• Good sales abilities and persuasiveness
• Strong time management, organizational and decision-making skills
• Ability to close sales and work under pressure
• Good communication and organizational skills
• Initiative & resourcefulness
• Completion of sales related training programs (an asset
  
  

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy
  
  

Master, for over 70 years

We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It's good to work with us

At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.