Interim Coordinator - IT Helpdesk support

AIR INUIT CORPORATE PROFILE

Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond- 24 hours a day, 365 days a year - for over 42 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs approximately 1000 employees in one of the world’s most challenging flight environments.

Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual, and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

Position Overview

Responsible for achieving the expected results or carrying out action plans related to the sustainability of the technology park, notably through the administration of servers, technical assistance to employees when using IT tools and the communication of good use practices.

Supervises the members of his team. Participates in the development of budgets, action plans, objectives and strategies for his sector. Proposes and ensures the implementation of guidelines from higher levels. Sees to the achievement of objectives on time with allocated resources. When dealing with complex and new problems, intervenes and recommends appropriate solutions. In the absence of an expert, can also act as the reference person in his area of expertise.

Duties And Responsibilities

• Assume the role of coordinator for the IT support offered to Air Inuit users, whose main office is in Montreal in addition to about twenty satellite offices in northern Quebec.
• coordinate efforts devoted to the execution of IT projects (deployment of IT software and equipment).
• manage purchasing and maintain inventory of IT software and hardware.
• manage employee performance evaluations (including their development and training);
• implementation of processes that ensure alignment with business needs and that align with the service levels of industry best practices.
• rigorously monitor and improve procedures and processes in order to optimize the quality of the services offered.
• ensure the creation and development of an internal knowledge base.
• track and analyze trends in support center requests and generate statistical reports.
  
  
  

Qualifications

• University degree in computer science or equivalent experience.
• Minimum 8-12 years of experience in a similar position.
• Technical knowledge:
• Excellent knowledge of the MSWindow environment, and hardware.
• Excellent knowledge of MSOffice (OneNote, Excel, Word, Outlook, Visio, Project).
• Good knowledge of the services and technologies most used in business (VPN, Citrix, Active Directory, Microsoft Exchange, etc.).
• A natural leadership is necessary.
• Excellent oral and written communication.
• Excellent time management skills and ability to prioritize work while meeting deadlines under pressure (stress tolerance).
• Excellent ability to manage a small work team while keeping the team motivated and results oriented.
• Attention to detail and problem-solving skills
• Knowledge of industry best practices (ITIL is an asset).
• Bilingual (French-English).
• Enthusiasm for learning.
• Available to travel to Nunavik (Quebec internal flights).
• Between 4 to 10 times a year for a trip of 2 to 3 days on average
  
  
  

Benefits

What we offer:

• An employee Registered Retirement Savings Plan (RRSP) - 5% employer contribution;
• A group insurance plan (life, medical, dental, short- and long-term disability);
• A 3-week vacation allowance (6%);
• Company profit-sharing;
• Telemedicine program for employee and family members;
• Employee Assistance Program (EAP) for employee and family members;
• A retirement allowance program;
• A program of flight privileges and discounted travel with several airlines around the world;
• Various innovative recognition programs
  
  
  

Other Benefits

Referral program: This posting is eligible for the referral program for Air Inuit employees during the posting period indicated.

APPLICATION

We thank all applicants for their interest in the position. We are proud of our culture, which encourages diversity. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. If you have any questions about job accessibility at Air Inuit, please contact us at [email protected] .