IT Desktop Support

Orangutech


Date: 2 weeks ago
City: Ottawa, ON
Contract type: Full time

Department: Orangutech Operations

Location: Ottawa

Description

Job Overview:


The Atlantic Canada Opportunities Agency (ACOA) is seeking an IT Desktop Support Specialist to provide onsite technical support during a temporary leave of absence. The role involves assisting staff with IT equipment, peripherals, applications, phones, and video conferencing tools. Support requests will be handled via a ticketing system or walk-ins.





Key Responsibilities

Key Responsibilities:

  • Provide IT support for desktops, laptops, printers, and other peripherals.

  • Troubleshoot and resolve software, hardware, and network issues.

  • Assist with video conferencing and phone system setup.

  • Respond to service requests through a ticketing system and walk-in support.

  • Ensure compliance with security protocols while handling protected information.


Qualifications & Requirements:


  • Minimum 2 years of IT desktop support experience.

  • Ability to work onsite Monday to Friday, 7.5 hours/day between 8 AM - 5 PM EST.


  • SECRET security clearance (valid for the contract duration).

  • Strong communication skills in both English and French.


Additional Information:

  • No travel required.

  • Must work onsite at ACOA's Ottawa office.

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