Key Account Manager

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil, ‘all, Loctite, Snuggle, and Schwarzkopf and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What you´ll do

• Implements company sales strategy with customer; develops with CD and executes the annual sales plans: including Key Business Indicator (KBI) sales, market share, and education objectives.
• Leads and participates in full life cycle of sales which includes but is not limited to prospecting, pricing, lead generating, presentations, negotiations, in person client meetings, proposal writing, relationship building, closing and account management.
• Pays close attention and reports back in writing, on key competitor activities including innovation, loyalty programs, sales incentives and education programs.
• Manages and develops Key customer business plans with the support of the DSC, on average about 40 KA plans. Plans include, brand and gap analysis, growth goals, loyalty program (Club H opportunities) and an aligned education plan.
• Creates a customer centric approach that cultivates new client acquisition, by pro-actively building salon target lists with DSCs. These targets must have alignment with CD, and include salon profile, purchase potential, conversion investment etc.
• Actively educates and /or facilities the execution of the education plan and key activities per KA.
• Maintains and updates regularly a call cycle.
• Is active with special events, in-salon, with distributor and across all areas of the business, sales marketing, and education (SME).
• Conducts DSC trainings, does sales meetings, supports distributor shows and attends industry events.
• Identifies new education products needs and trains the sales team on the competitive advantages.
• Partners with the Field Education manager in the development of training programs offered to client cosmetology educators to ensure successful implementation of educational products.
  
  

What makes you a good fit

• Bachelor's degree, preferably in business
• Minimum 3 years related experience.
• Requirement: Must be Bilingual - French & English
• Employee must maintain a valid current driver’s license.
• Customer Focus - Listens to customers, builds relationships, and identifies and resolves customer concerns in a consistent manner, or asks for help as needed.
• Discovers customer needs through empathic questioning, offers options, and implements appropriate solutions to encourage loyalty and retention. Documents customer contacts and lessons learned.
• Engages coworkers to create and implement strategies that will help meet customer needs and eliminate problems before they occur; develops systems to respond to lessons learned.
  
  

Some benefits of joining Henkel

• Health Insurance: comprehensive plans for medical, dental, vision and wellbeing
• Work-Life Balance: occasional absence days, holidays and volunteer time off, plus flexible & hybrid work policies (depending on role)
• Financial: retirement savings programs, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, and service awards
• Family Support: gender neutral parental leave, fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
  
  

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.