Lead QA Analyst

Level Up Your Career with Zynga!

At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition.

From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille, Words With Friends, Zynga Poker, Game of Thrones Slots Casino, Wizard of Oz Slots, Hit it Rich! Slots, Wonka Slots, Top Eleven, Toon Blast, Empires & Puzzles, Merge Dragons!, CSR Racing, Harry Potter: Puzzles & Spells, Match Factory, and Color Block Jam—plus many more!

Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level.

Join us and be part of the play!

Position Overview

We are looking for a Lead QA Analyst who can lead our daily interactions with internal & external testers based in various locations around the globe. This skilled individual will maintain and improve upon existing communication channels and workflows while leading the facilitation of our QA coverage requirements with these teams.

We are seeking a self-disciplined problem-solver that is a strong communicator and is respectful and straightforward with colleagues and will have the confidence to speak up when required. You should be trusting, flexible, and thrive when working as part of a team that promotes a culture of mutual support.

Building extensive product and process knowledge will be key to success in the role.

What You'll Do

• Supporting the QA team in the execution of their testing, working closely with development teams to ensure defects are accurately reported, with all required details in acceptable time frames. Working with QA vendors to ensure that the defects entered by their teams are to the high standards required to be accurately triaged.
• Working with the QA leadership team, you will be responsible for the continued improvements in quality from our external & internal test teams. Assisting in the scoping, briefing, and prioritization of workloads to make sure expected coverage is efficiently achieved.
• Taking ownership of the communications pipelines, process workflows, and the format of required deliverables. Continually assessing and supervising the tools and processes for potential areas of improvement. Driving knowledge sharing across teams while creating, maintaining, reviewing, and iterating on associated documentation.
• Being at the center of the daily QA operation with our vendors, you’ll be directing efforts and switching focus as the project demands. The Lead QA Analyst is the main point of contact between external QA vendors and the internal team, acting as a conduit and understanding the needs of both to recognize and resolve future or developing bottlenecks or blockers.
• The ideal candidate actively participates in the hands-on investigation of issues where required, providing support across all parties to ensure accurate defect reporting, retesting/regression through to resolution. You will employ your experience to identify high-risk/impact issues that require immediate attention or further investigation.
  
  

What You Bring

• Experience of the game development process – and how QA integrates and supports them.
• Working with external partners.
• Experience in managing cross-location QA teams – as an organizer and a leader.
• Establishing, assessing, and continually improving QA processes.
• Test planning and execution using a variety of test approaches and techniques.
• Ensuring the required levels of test coverage for each product are achieved – balancing risk, cost and schedule.
• Creation and maintenance of QA documentation – including version control management were required.
• Use of QA tools such as Test Rail, JIRA, and Confluence.
• Thrives in a fast-paced environment that requires frequent shifts in areas of focus.
• Experience testing a product through the entire lifecycle, including post-ship maintenance.
• 4+ years software testing experience with 1 year of experience leading/managing test teams.
  
  

Bonus Points

• Knowledge of industry-standard game editors and industry compliance requirements.
• Mobile & Web game familiarity.
• Live Ops experience
• Certifications (ISTQB, Scrum Master).
  
  

What We Offer You

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at [email protected] to request any accommodations or for support related to your application for an open position.

Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Zynga’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).