Manager, Regional Practice Support

We are looking for a Regional Practice Support Manager to join our growing team at Corus Orthodontists. At Corus, you will be part of a dynamic team and will have the opportunity to make significant contributions to support our exciting future – supporting our high-performing orthodontic practices and driving sustainable change.

Corus Orthodontists is a growing orthodontic partnership network that provides an ideal balance of support and autonomy for orthodontic specialists at all stages of their careers. We are one of the fastest growing orthodontic partnerships with over 50 practices, in both Canada and the USA, and employ over 1000 team members.

The Opportunity:

Reporting to the Senior Manager, the Regional Practice Support Manager will be the primary point of contact for the Practice Manager and Doctor of multiple orthodontic practices. You will be a key member of a team of individuals that will help onboard, integrate, and lead orthodontic offices that join our partnership of high-performing practices. Engagements will range from large corporate-wide initiatives to supporting and coaching practice team members through various business and staffing challenges.

What You Will Love:

• Being part of a collaborative and engaging team that prioritizes employee development
• Being a leader and change agent that drives success across our network
• Partnering with and learning from an experienced network of professionals
• A competitive total rewards package with an employee benefits program that includes extended health coverage, a health spending account, and an employee & family assistance program

What You Will Be Doing:

• Responsible for the ongoing performance and operational improvement of a group of geographically dispersed orthodontic practices
• Ownership of the P&L statements, budget management, and determining cost reduction strategies
• Lead small teams through targeted consulting projects to help practices achieve specific operational improvements
• Demonstrate expertise in identifying key business drivers and formulating a plan against those identified drivers
• Plan, lead, and facilitate group workshops with a high level of situational awareness and emotional intelligence to help our network achieve desired goals
• Occasionally manage complex, organization-wide strategic projects and effectively implement changes across multiple network regions
• Contribute to the ongoing development of our operational improvement toolkit
• Provide leadership at the local practice level, and responsible for ongoing recruitment, coaching, support, and performance evaluation
• Lead the integration of new practices into the Corus network, including implementing common platforms, processes, and shared services
• Some travel expected to maintain relationships with local practices and help with specific improvement initiatives

All About You:

• 3+ experience in an orthodontic, dental, or similar practice is required
• 5+ years progressive experience in operational, consulting or management role required
• 3+ years people management is considered an asset
• Exceptional interpersonal and communication skills; ability to communicate effectively verbally and in writing and influence stakeholders
• Experience with data analysis and developing performance indicators
• Customer focused mindset and demonstrated ability to work well with different levels of the organization, including frontline staff, managers, and senior leaders
• Demonstrated ability to balance working very well independently as well as functioning as a highly adaptive and collaborative team member
• Strong understanding of orthodontic insurance billing
• Experience with executing local practice marketing programs
• Experience with resourced based/doctor-time scheduling
• Ability to effectively perform in a fast-paced, start-up environment – comfortable creating new systems and procedures with limited resources and need for speed to implementation
• Strong problem-solving skills

Where you will be working/other important information:

• This is a permanent, full-time, position that can be based out of Calgary, Alberta.

At Corus Orthodontists, we are committed to fostering an inclusive and welcoming environment where everyone feels valued, respected, and empowered to bring their authentic selves to work. We take pride in being an inclusive employer that celebrates diversity and treats all applicants equally, and without discrimination. Our recruitment team is dedicated to providing equal opportunities and reasonable accommodation. If contacted to discuss your application, please inform your Recruitment Specialist if accommodation is required.