Operations Coordinator

Job Description Summary

Are you a process-driven person with a passion for efficiency, continuous improvement, and organizational excellence? Consider jumpstarting your career in Operations as an Operations Coordinator with STEMSOFT, a full-service software division of STEMCELL focused on designing, developing, selling, and supporting software for managing data in blood and bone marrow transplant centres, cord blood banks, and cellular therapy facilities on a global scale!

As a member of the Operations team, you will coordinate activities, processes and projects which support overall team objectives. You will be accountable to your teammates in the Sales, Product, and Customer Success, working to support and advocate for our clients, and partner closely with Finance to ensure that clients are invoiced promptly and accurately. The ideal candidate will have strong communication skills, and will be resourceful in building relationships both internally and externally, to ensure the current and future success of the STEMSOFT team's operations.

Job Description

Duties and Responsibilities

• Generate and distribute monthly service invoices and statements related to STEMSOFT services and subscription licenses, including following up on late or delayed payments
• Coordinate and schedule meetings for internal resources, external collaborators, and/or clients, taking meeting minutes as required
• Triage incoming client inquiries and lead communication, responding with defined answers or escalating internally as appropriate
• Support quality management activities including assisting authors and reviewers of policies and procedures with our Quality Management System (QMS)
• Contribute to the delivery of our products and services to our customers and clients, working collaboratively with the larger STEMSOFT team to share knowledge and drive success
  
  

Knowledge And Qualifications

• Energetic and enthusiastic, with excellent analytical and organizational skills
• Demonstrated problem-solving ability and commitment to continuous improvement aimed at enhancing efficiency; exceptional attention to detail
• Proficiency with Microsoft Office and/or Google Productivity tools
• Preference for: relevant administrative experience supporting a team within a software, research environment or biotechnology company; familiarity with general laboratory, cGMP and healthcare concepts; interest in the application of information technology to healthcare
  
  

#United

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 2300 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual base salary for this job ranges from:

$56,270.00 - $76,100.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

NOTE: STEMCELL’s vaccination policy requires that all candidates for this role be fully vaccinated against COVID-19 (including boosters), as currently recommended or required by local health authorities and public health orders, unless an exemption from this policy is approved through our accommodation request process.

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