Operations Manager - Shipping and Stock

OPERATIONS MANAGER - SHIPPING AND STOCK

Discover Rennaï, the beauty and modern self-care destination of the future.

At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

Position Overview

We are seeking a highly motivated and experienced Operations Manager entrusted with leading a team of Operations Advisors and Specialists to ensure smooth shipping and receiving of merchandise, e-commerce fulfillment, maintaining stockrooms for efficient inventory and accessibility that contributes to a seamless customer experience.

The successful candidate will have solid inventory management and organizational skills and play a critical role in streamlining processes and maintaining inventory accuracy, creating a streamlined customer experience, and ensuring overall team success.

Reporting to the General Manager, the Operations Manager will manage a team of dedicated employees.

This position includes a comprehensive benefits package.

Responsibilities

• Leadership & Team Management
• Supervise warehouse associates and stockroom staff, providing guidance, support, and performance feedback to promote a culture of accountability, empathy, and self-awareness.
• Develop and execute efficient workflows, training employees in best practices for inventory and logistics management.
• Foster collaboration and a positive work environment between retail sales teams and backroom operations to optimize product availability.
• Shipping, Receiving & Logistics Management
• Manage all shipping activities, including receiving, verifying, and processing incoming and outgoing merchandise.
• Oversee all incoming shipments, ensure accurate documentation and timely execution of shipments, adhering to safety guidelines and regulatory requirements.
• Manage relationships with suppliers and logistics partners to optimize shipping processes, improve delivery timelines and reduce costs.
• Monitor and track shipments, maintaining clear communication with internal stakeholders and customers regarding order status.
• Implement efficient receiving and distribution processes to ensure stock is available on the sales floor in a timely manner.
• Handle returns, damaged goods, and stock transfers in compliance with store policies.
• Inventory & Stock control
• Oversee stock replenishment (products, tools, and hygiene), inventory control, cleanliness/organization, and product allocation to ensure adequate stock levels and visual presentation at all times.
• Conduct regular stock audits and cycle counts to maintain accurate inventory records and minimize discrepancies.
• Utilize inventory management systems to track stock movements and improve accuracy.
• Process Improvement & Reporting
• Provide feedback on operational processes, collaborating with business partners, and driving continuous improvements in execution to enhance efficiency and accuracy.
• Monitor key performance indicators (KPIs) related to shipping and stock management, analyzing data and implementing corrective actions as necessary.
• Streamline workflows and improve space utilization.
• Analyze sales trends and inventory data to improve efficiency and reduce shrinkage.
• Generate regular reports on stock levels, fulfillment rates, and operational efficiency.
• Work closely with store leadership to align backroom operations with overall business goals.
• Warehouse & Backroom Operations
• Ensure the store’s warehouse/backroom is well-organized, clean, and operating efficiently.
• Implement best practices for stock storage, labeling, and retrieval to improve workflow.
• Ensure compliance with safety regulations and store operational guidelines.
• Maintain all the warehouse equipment and ensure staff are trained in proper usage.
  
  

Skills And Experience You Will Need

• Highschool diploma or equivalent.
• 5+ years of experience within operations management, logistics, or a related field.
• Solid leadership skills with experience managing a team.
• Excellent organizational and time management abilities, with the capacity to prioritize tasks effectively.
• Solid understanding of inventory management principles, stock control, and shipping/receiving processes.
• Proficient in using inventory management software and MS Office Suite, as well as other technologies.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Exceptional communication and interpersonal skills, capable of liaising with cross-functional teams and external partners.
• Detail-oriented with a focus on accuracy and quality.
• Professional appearance and demeanor.
  
  

BONUS POINTS IF YOU

• Have a degree or certification in operations management, logistics, or a related field.
• Have experience with e-commerce platforms and order management systems.
• Are bilingual in French and in English.
• Have in-depth knowledge of the luxury beauty market, including emerging trends and customer preferences.
• Are self-care and wellness ambassador.
  
  

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.