Patient Floor Coordinator

Are you passionate about beauty and medical aesthetics? Do you enjoy taking care of clients by offering personalized solutions that meet their needs and expectations?

Dermapure is the leading name in non-invasive medical aesthetics, combining expertise with cutting-edge technology. With 68 clinics across Canada, our philosophy is based on offering high-end, innovative, and non-surgical treatments designed to rejuvenate the skin while ensuring visible, natural, and long-lasting results.

Responsibilities –

• Assist patients in completing documents (consent forms, questionnaires, etc.).
• Explain the clinic’s policies (appointment cancellations, deposit fees, etc.).
• Respond to patient inquiries regarding services or post-treatment care.
• Identify emergencies and manage priorities.
• Carry out patient admissions professionally.
• Verify patient personal information and update their records as needed.
• Ensure that the necessary documents (intake forms, authorizations) are collected.
• Ensure punctuality of appointments and monitor adherence to schedules.
• Monitor patients in the waiting room.
• Organize the appointment schedule for doctors and nurses.
• Confirm daily appointments with patients.
• Cancel and reschedule appointments as needed.
• Follow up with patients who miss appointments and reschedule if necessary.
• Communicate for reminders or follow-ups regarding appointments.
• Use the appointment management system (Nextech or other).
• Verify patient preferences for contact methods (private or not).
• Carefully complete relevant information for patient record management.
• Follow up on patient satisfaction after treatments (Botox, Fillers, etc.).
  
  
  

Qualifications –

• High school diploma required, office administration training (a significant asset).
• At least two (2) years of experience in a similar position.
• Spoken and written languages: good proficiency in French and English.
• Committed to the well-being of the client.
• Communicate effectively.
• Demonstrate a team spirit and collaboration.
• Show initiative and independence.
• Ability to plan and coordinate activities.
• Exhibit rigor, reliability, and flexibility.
  
  
  

Our core values –

We care about our employees. We innovate to succeed. We dare to be different. We empower each other to rise.

Only selected candidates will be contacted for an interview. Dermapure is proud to offer equal opportunities to all candidates.