Patient Liaison, Special Pregnancy Program - OFC

This is a Temporary Full Time Position for up to 9 months

Sinai Health is seeking a detail-oriented and compassionate Patient Liaison to join our dedicated team at the High-Risk Pregnancy Clinic. The Patient Liaison plays a key role in managing the referral process, ensuring timely and complete intake of patient information, and facilitating smooth communication between referring providers, patients, and our care team.

This role works closely with medical secretaries, triage nurses, and a wide range of specialists to provide seamless care coordination for patients with complex pregnancy needs.

About This Team

The Special Pregnancy Program (SPP) is comprised of the Ontario Fetal Centre (OFC) and the Medical Disorders of Pregnancy (MDP) clinics in the Women’s and Infants’ Program at Mount Sinai Hospital.

The OFC, based at Mount Sinai Hospital, and in partnership with The Hospital for Sick Children, is the first in Canada, and one of only a few centres worldwide, to offer a fully comprehensive range of fetal therapy.

The MDP program provides specialized high-risk pregnancy care for patients with pregnancy-related or pre-existing medical conditions.

Our physicians and staff consider patient care a team effort involving superior medical treatment and ground-breaking technology in an environment that emphasizes a compassionate, whole patient approach. Our devoted team of physicians is recognized nationally and internationally for their extensive clinical experience, outstanding academic credentials and research contributions, as well as for their success in caring for persons with high risk pregnancies.

In This Role You Will

• Receive and review referrals from provider offices
• Ensure referral packages are complete, including all required supporting documentation
• Follow up with referring providers to collect missing information or clarify clinical details
• Contact patients to schedule initial and follow-up appointments
• Provide patients with appointment details, instructions, and information about specialty services
• Manage appointment changes, cancellations, and re-bookings in a timely and patient-centered manner
• Collaborate with triage nurses and medical secretaries to prioritize referrals and facilitate urgent bookings when necessary
• Coordinate appointments across multiple specialties (e.g., cardiology, endocrinology, genetics) relevant to maternal and fetal care
• Maintain accurate and up-to-date records of referral status and patient interactions
• Track and monitor incoming referrals to ensure timely processing
• Perform other duties consistent with the job classification, as required
  
  

Job Requirements

Mandatory

• Successful completion of a University Degree or College Diploma in a Health Sciences related discipline
• Previous experience in a customer service or client relations role
  
  

Preferred

• Experience in a healthcare or clinical office setting
• Maternal-fetal medicine or OB/GYN experience
• Proficiency with electronic medical records (EMR) and scheduling systems
  
  

Skills and Knowledge

• Knowledge of medical terminology and referral workflows
• High level of maturity and ability to demonstrate compassionate care and communication
• High level of service excellence
• High level of communication both written and verbal
• Demonstrated problem solving and critical thinking
• Ability to take initiative
• Passionate about our patients and the field of high risk pregnancy
• Strong computer skills and ability to work within an electronic medical record
• Intermediate level of skill in Excel or database management
• Highly organized and understands and respects the importance of diversity and inclusion
• Sensitive to the ethical considerations associated with high risk pregnancies
• Demonstrated satisfactory work performance and attendance history
• Strong interpersonal skills
• Excellent attention to detail
• Ability to work independently and collaboratively in a fast-paced environment
  
  

If this sounds like you and you feel ready to build your career within the Special Pregnancy Program, apply now and let us know why you’d be a great addition to our team.