Production Support Specialist(IT)

Croesus provides innovative, high-performance, and secure wealth management solutions that include portfolio management systems, portfolio rebalancing tools, and application programming interfaces (APIs). These solutions empower wealth management professionals to improve their productivity, enhance their client relationships, make informed decisions, and maximize the management of their assets under management.

Croesus’s mission is to provide a superior experience to its clients, users, partners, and employees and to positively impact the community. With more than 200 employees in its Montréal, Toronto, and Geneva offices, Croesus has won several industry awards for being a high-quality solution provider and an outstanding employer.

Position:

The Continuous Deployment and Operations Specialist plays a key role in managing our constantly evolving production, test and development environments. You will be responsible for ensuring the availability, performance and security of over a hundred non-production, production and backup installations. As a key member of the team, you will execute and improve deployments, ensure proactive monitoring and continuously improve our processes to optimize our operations.

Deployments and upgrades:

• Execute, optimize and maintain CD pipelines to deploy scalable versions of our applications on environments leading to production.
• Ensure configuration management of environments using Git, automation pipelines and configuration management tools.
• Monitoring and alerting:
• Participate in the implementation and maintenance of a comprehensive monitoring system to detect issues and performance problems.
• Collaborate with development and infrastructure teams to improve monitoring tools and processes.
• Enhance, configure and manage Alerts as Code in Git and runbooks.
• Contribution to dashboards
  
  

Support and problem resolution:

• Available for 24/7 support (on a bonus rotation)
• Provide first-level support for production and non-production incidents (on a daytime rotation).
• Diagnose and resolve issues related to deployment, performance and availability of environments.
• Document incidents, perform root cause analysis and communicate progress to stakeholders.
  
  

Automation and continuous improvement:

• Develop, improve and automate runbooks for daily operational tasks.
• Identify and implement improvements to optimize performance, reliability and security of environments.
• Automate repetitive tasks to increase team efficiency.
• Support and problem resolution:
• Available for 24/7 support (on a bonus rotation)
• Provide first-level support for production and non-production incidents (on a daytime rotation).
• Diagnose and resolve problems related to deployment, performance and availability of environments.
• Document incidents, perform root cause analysis and communicate progress to stakeholders.
  
  

Collaboration and communication:

• Work closely with development, infrastructure and product teams to ensure smooth application delivery.
• Communicate effectively with different teams to coordinate deployments, updates and emergency response.
  
  

Requirements:

• DEC or AEC in computer science or related field.
• Significant experience in a similar role (Continuous Deployment, DevOps, SysAdmin).
  
  

Technical and professional skills:

• Knowledge of Linux and Git.
• Strong scripting skills (Bash, Python, Perl, etc.).
• Experience with CI/CD tools (GitHub Actions, GitLab CI, Jenkins, etc.).
• Knowledge of monitoring and alerting systems (Grafana, Datadog, Prometheus, etc.).
• Basic knowledge of SQL databases.
  
  

Assets:

• Production support
• Experience with containers (Docker, etc.).
• Knowledge of cloud architectures (AWS, etc.).
• Experience with proxy tools (HAProxy, nginx, ...).
• Familiarity with API Gateways (Kong).
• Experience in test automation.
• Familiarity with configuration management tools (Ansible, Puppet, Chef, etc.).
• Use of AI to help diagnose incidents or problems.
• Professional skills
• Team spirit and collaboration.
• Ability to solve complex problems.
• Proactive and oriented towards continuous improvement.
• Adaptability and openness to change.
• Sense of responsibility and organization.
• Availability and reliability.
  
  

Other information:

Why join Croesus ?

• À la carte vacations
• Annual salary + Corporate profit-sharing plan
• Hybrid work
• Sports program
• Gym available at our Laval head office
• Telemedicine + group insurance (super useful for the family )
• Group RRSP
• Proximity to Montmorency metro
• Ongoing training and development plan
• Referral bonus
• Indoor and outdoor parking & electric car recharging
• Access to bike sharing
• Croesus boutique
• Beautifully renovated and spacious office
• Complimentary breakfast every morning
• Weekly Happy hours, prepared by our Croesus Life Partner
  
  

Are you interested in this challenge? Do you believe you have the qualities and expertise required for this position? Please complete your application today.

Although all applications are carefully analyzed, we will communicate only with those selected. Thank you for your interest in Croesus.