Project Manager - Customer Service, Rolling Stock

Change the future with us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Reliability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Siemens Mobility Customer Services is in search of a Project Manager to work within its vehicle contract services product line. Customer Services is the service arm for Siemens Mobility rolling stock products including Light Rail Vehicles, and Locomotives and Coaches, covering customer needs throughout North America

What Your Day-to-Day Will Look Like

• Manage the products, solutions, and/or services assigned with full responsibility for the results, including definition of customer and market requirements, growth & profit strategies, business planning, road mapping, resource planning, and execution.
• Understand contract obligations at both the bid and the project execution phases. Know customer needs through contract analysis, research, and market data.
• Comfortable with negotiation practices and techniques, as well as managing project contract obligations in alignment with customer service and business goals.
• Constantly observe the market including internal and external factors as well as relevant competitors' product(s), solution(s) and/or service(s) to adjust product strategies and paths forward.
• Establish, develop, and manage or synchronize a relevant cross functional team necessary to support the business goals of the product and services.
• Incorporate market feedback including customer insights for continuous improvement of the service program(s).
• Create, develop, and refine relevant performance metrics based on contracted service obligations.
• Contribute to activities to continuously improve the vehicle contract services product and execution.
• Create long and short-term order and sales forecasts and analysis for management.
• Determine product pricing based on market research, production costs and anticipated demand.
• Develop execution plans for contract products and services, negotiate solutions with customers, and work on bid development teams.
• Develop and deliver monthly project reports, customer progress reports, customer change proposals, and presentations to management and internal / external customers.
  
  

To thrive in this role, you have:

• Bachelor’s degree in mechanical or electrical engineering
• Minimum two years of experience in Rolling Stock or Rolling Stock Customer Service Project
• Excellent interpersonal skills
• Excellently demonstrated verbal and written communication skills. Bilingual is an Asset.
• Excellently demonstrated presentation skills
• Ability to travel up to 25% of the time
• SAP and intermediate level excel knowledge is essential.
• Understanding procurement process is a key
  
  

You’ll Love Working Here

• Ownership culture and respect is absolute CenterPoint.
• Each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
• Grow your knowledge and develop your career
• Get attractive compensation and growth opportunities.
  
  

About Us.

We share our ideas and champion the people behind them.

Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at: www.siemens.com/mobility.

In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal’s exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

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