Regional Vice President, Prairies

Neighbourly Pharmacy


Date: 2 weeks ago
City: Saskatoon, SK
Contract type: Full time
Position Summary

The Regional Vice President of Operations leads and oversees the operations of the prairies region. The strategic leader drives performance, ensures compliance, motivates and mobilizes teams to deliver an exceptional patient experience and fosters a culture of excellence across multiple locations in the prairies region (SK and MB).

Responsibilities

 Strategic Leadership:

  • Develop and execute regional operational strategies aligned with the overall company goals.
  • Drive initiatives to enhance customer experience, operational efficiency, and profitability.
  • Translate Company strategies and objectives to motivate and mobilize regional teams to execute Company objectives that elevate care and drive operational excellence across our stores.
  • A dynamic leader who acts as a Company ambassador both internally and externally and exercises excellent judgement in the face of challenging or ambiguous situations.
  • Champion a customer-centric approach, understanding and meeting the diverse needs of our clientele.
  • Implement strategies to enhance customer satisfaction and loyalty.

Team Management

  • Provide inspirational leadership to regional teams, fostering a culture of collaborative, high-performance and continuous improvement.
  • Recruit, develop, and mentor a diverse team of District Directors and Regional leads. Coach them to ensure their team has the right skills and support to lead and mentor their stores to achieve exceptional performance.
  • Set the standard for achievement, growth and leadership.

Performance Optimization & Business Development

  • Monitor key performance indicators (KPIs) and implement measures to achieve and exceed operational targets in both pharmacy and front store across the region.
  • Analyze trends and implement process improvements to drive operational excellence.
  • Work cross functionally to be a key advocate for the region, building rapport and relationships to ensure the region has the right support and resources to optimize performance.
  • Bring forward and drive business development opportunities for the region, collaborating with other departments to execute on priority initiatives to drive success for the region.

Compliance And Quality Assurance

  • Ensure compliance with industry regulations, company policies, and quality standards.
  • Implement and enforce operational protocols to uphold the highest standards of service and safety.
  • Identify and mitigate operational risks, ensuring a resilient and secure operational environment.

Financial Management

  • Collaborate with finance teams to develop and manage budgets for the region.
  • Drive cost control measures while maintaining service quality.
  • Own and drive the Profit & Loss statement for the region, understanding the key levers required for success.

Cross-Functional Collaboration

  • Work closely with other departments such as central operations, strategy, finance, human resources etc. to ensure seamless collaboration and achievement of overall business objectives.

Qualifications/Experience/Competencies

  • Bachelor's degree in Business Administration, Retail Management, or a related field
  • Must reside in or willing to relocate to Saskatchewan
  • Minimum of 10 years of experience in retail operations, with at least 5 years in a district or regional leadership role
  • Proven track record of driving operational excellence and achieving targets.
  • Strong ability to lead and motivate teams
  • Proven results of enhancing the customer experience through efficient operations
  • Ability to thrive in a fast-paced, dynamic environment.

This job description represents the general responsibilities and duties of the position but should not be construed as an all-inclusive detailed job description.

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