Residential Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Objective

Job Description:

In compliance with the Mission Statement of The Salvation Army Booth Centre, to minister to those in need and other persons affected by homelessness by practical assistance through a demonstration of Christian love and concern. Under the direction of the Program Director, the Residential Worker will provide a service to residents/clients by ensuring their safety while interacting in a positive, supportive manner, make referrals to other staff as appropriate and to protect the property of The Salvation Army Booth Centre.

Qualifications

• Must be in agreement and comply with the Mission Statement of The Salvation Army Booth Centre, Hamilton.
• Post Secondary Education preferred and/or a combination of education and related life experience.
• Excellent oral and written communications skills and effective interpersonal skills
• Competent on computer equipment such as Windows, Microsoft Office, HIFIS etc.
• Ability to work with socially disadvantaged people who may often harbor resentment and anger
• Demonstrated ability to work both independently and under supervision.
• Ability to lift/carry up to forty pounds.
• Demonstrates knowledge of Community-based resources.
• Possess current WHMIS, First Aid and CPR certificates.
• Candidate must provide:
• Vulnerable Sector Police Check on their own cost.
• First Aid and CPR certification Identification
  
  

Service Responsibilities

• Conduct initial screening of client seeking admission ensuring individual behaviour is of acceptable standard per Policy and Procedure manual
• Complete client intake by assisting the client complete the Social Services intake form (pink sheet).
• Compare pink sheets to client file card, update or commence new card.
• Register clients, assign bed and provide towel if required.
• Using discretion, depending on which shift you are working, provide meal tickets (or prepared bag lunches) according to approved procedures.
• Answer telephone and provide inquirer with necessary direction.
• Maintain cleanliness of Front Desk area inside and out, including the area where the food is stored.
• Complete incident reports, statistics/cash report before completing shift.
• Maintain confidentiality with regard to clients/staff and Centre’s records.
• Work closely with and carry out tasks assigned to you by your supervisor.
• When necessary call in relief workers according to approved procedures using the on-call list
• Bed checks to be done according to approved procedures (nights)
• Perform other duties as assigned.
• Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual
• Meet with Program Director for supervision as scheduled
• Engage in formal evaluation sessions with the Program Director at six and twelve months in the first year and annually thereafter.
• Model appropriate qualities for this position – i.e. self-motivation, punctuality, and personal hygiene
• Commit to and sign the agency and clients’ confidentiality form
• Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre
• Work within mandate and mission of the Salvation Army
• Represent The Salvation Army Booth Centre in a professional manner.
  
  

Compensation

The target hiring range for this position is $19.63 to $19.63 with a maximum of $19.63.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.