Sales Team Production Coordinator - Bilingual English/French

Job Description

Who we are

We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider – online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.

We are building an inclusive and diverse team

Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some Of What You Will Do

The Sales Team Production Coordinator is responsible for planning and coordinating all Sales Team orders that are routed to Hub. The individual will take responsibility for receiving inbound orders, sorting and prioritizing the orders, ensuring all components of orders are intact, validating the print readiness of orders, and routing orders into production. The Coordinator will also be responsible for all communication activities including maintaining any applicable trackers, with the Sales Team, ensuring a strong service orientation

Specifically, You Will

• Frequently monitors email folders for new orders.
• Schedules machines resources efficiently, prioritizes orders for production, and distributes orders to associates.
• Ensures all order components are available for production, including order instructions, hard copy and digital files.
• Verifies digital files are print ready and take corrective action as necessary that may include contacting Sales Team for updates, additional clarification or return of order.
• Routes orders to Production and Finishing according to standard operating procedures and service level agreement.
• Maintains an open line of communication with all Sales Team members, Corporate and Regional offices as required.
• Responds to requests for large quantity and specialty requests.
  
  

Qualifications

Some of what you need

• High School or College/Technical school Diploma in Printing
• 1-2 Years experience in the graphic communication and printing industry
• Understands steps involved in the printing process
• Knowledge of workflow management programs
• Strong customer service orientation
• Bilingual English/French
  
  

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...
  
  

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