Security Guard

Lime Ridge - Hamilton, ON

JOB TYPE

Full Time, Hourly

Position Summary

The role of the Security Guard is to deliver a consistent and superior level of customer service to clients by actively seeking out opportunities to provide assistance and support. To ensure that property rules and standards are observed by maintaining a highly visible and reassuring presence through their assigned patrol and post duties. To act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. This is a full time role and the successful candidate will work all shifts including days, evenings, nights and weekends.

Role

• Provide outstanding service to customers and clients, while assisting with safety concerns, illness or emergencies etc…
• Maintain compliance with and enforce property standards, rules and regulations in a reasonable manner;
• Protect the property by performing highly visible patrols of assigned patrol areas/zones and positively engage with clients on a continual basis;
• Work closely with other departments, especially Guest Services, to provide customer service support, respond to and have accountability for the resolution of customer concerns/complaints;
• Remain vigilant for signs of criminal and/or suspicious behaviour and initiate the appropriate steps to report/follow up as per operating guidelines;
• Remain prepared to respond to crime, disturbances, fire and other emergency situations as stated in (SOP) and Emergency Response Plans;
• Where authorized to do so, respond to crimes that have occurred and ensure appropriate law enforcement authorities are summoned;
• Report and follow up on hazards and/or deficiencies identified during the course of duty
• Respond to medical emergencies and provide first aid, CPR or AED support until medical professionals arrive;
• Maintain a detailed memo book, ensuring accuracy and prepare incident reports on all matters dealt with;
• Enforce property rules and regulations through property specific standard operating procedure as well as the Trespass to Property Act.
  
  

Requirements

• Post-secondary education in Law Enforcement/Security or equivalent;
• Minimum one (1) years of shopping centre security experience preferred;
• Provincial Security License is required;
• Current CPR/First Aid Certification;
• Knowledge of Trespass to Property Act;
• Sound knowledge of Occupational Health and Safety Act;
• WHMIS and other safety courses an asset;
• Knowledge of applicable federal, provincial and municipal legislation and regulations;
• Good digital literacy (Microsoft) is required;
• Prior work experience in a customer service environment is a definite asset;
• Knowledge of crowd control in emergency situations and emergency events;
  
  

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Conflict resolution skills
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary
  
  

changes to behavior

• Overcome obstacles to get the job done, identify problems and recommend
  
  

solutions

• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as
  
  

provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results
  
  

Next Step

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, with your resume attached please Apply Here. Please note that we thank all who apply however only candidates considered for an interview will be contacted.

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact us here.