service agent, guests - hotel
The Simon Hotel Sydney
Date: 1 day ago
City: Sydney, NS
Contract type: Full time
Overview
Languages
English
Education
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Security and safety
Health benefits
Languages
English
Education
- College/CEGEP
- or equivalent experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Database software
- Central reservation system (CRS)
- Spreadsheet
- Internet
- Opera
Security and safety
- Bondable
- Credit check
- Criminal record check
- Own transportation
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
- As per collective agreement
- Registered Retirement Savings Plan (RRSP)
- Free parking available
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