Service Manager

Job Description

We are currently seeking qualified candidates for the position of Service Manager for our Saint John location. The successful candidate will need to be an enthusiastic, highly motivated individual with proven leadership skills and passionate about providing excellent customer service.

We Offer:

• Competitive wages
• Quarterly bonus
• Registered retirement savings plan with company match
• Health, dental, vision and prescription benefits
• Life insurance and disability benefits
• Maternity leave top up program
• Paid vacation and paid sick time
• Shift premiums
• Fitness reimbursement program
• Uniform allowance program
• Employee recognition program
• Company discounts
• Excellent training opportunities

Responsibilities

• Coordinate Service work in order of appointment and priority
• Provide estimates in a timely and accurate manner
• Communicate service work scope to technicians to ensure customer expectations are met
• Assist Service Advisors in their scheduling duties by monitoring workload and maximizing bay utilization
• Monitor repair progress against estimates and update Service Advisors & customer with any changes
• Ensure warranty conditions are met
• Quality check completed Repair Orders (RO)
• Coach technicians on work order tracking and related system functions
• Ensure that the system accurately reflects technician time
• Minimize unbilled labor through diligent work scheduling and planning
• Adhere to and enforce company safety policies
• Ensure shop is cleaned after each job
• Monitor shop equipment
• Perform technician evaluations
• When required fill in for Service Advisor

Qualifications

• Relevant post-secondary education and/or equivalent industry experience
• Mechanical aptitude
• Will be energetic, enthusiastic, and team oriented
• Exceptional organization, decision making and problem-solving abilities
• Strong interpersonal, leadership and coaching skills
• Well-developed written and verbal communication skills
• Computer skills (experience with Microsoft Excel is a must)
• Must be committed to quality, safety, and service

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.