Service Manager - FIre Alarm

Career Staffing Talent (CST) has partnered with a growing national fire alarm and safety company based in the US and Canada to recruit a Service Manager for its London branch. This role is crucial in continuing to expand the branch and will be an essential part of the company's growth strategy.

This position has all the incentives in place. If you want to join an organization that values leadership, service, and support, this is your opportunity!

ALL INQUIRIES WILL BE KEPT CONFIDENTIAL.

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We're seeking an experienced Service Manager to lead our alarm and security systems service team. In this role, you'll oversee system installations, inspections, and maintenance while ensuring top-tier customer service and compliance with safety standards.

What You'll Do

• System Testing & Maintenance: Oversee regular testing, inspection, and service of alarm and security systems.
• Site Review: Evaluate job sites and review plans to guide material needs and installation methods.
• Customer Training: Show customers how to use systems, explain false alarm causes, and offer hands-on training.
• Repairs: Diagnose and repair circuits and sensors to ensure proper functionality.
• Compliance: Ensure all work meets national and local codes and regulations.
• Team Leadership: Manage and support a team of technicians through training, scheduling, and performance guidance.
• Customer Relations: Address customer questions or issues promptly and professionally.
• Documentation: Keep detailed records of service visits, repairs, inspections, and customer interactions.
• Process Improvement: Identify ways to improve workflows, service quality, and team efficiency.
  
  

What We're Looking For

• Experience: Background in alarm/security systems service, with monitoring systems experience preferred.
• Technical Skills: Familiarity with Siemens and/or Mircom ESD systems is a plus.
• Leadership: Proven team management experience with the ability to mentor and motivate.
• Communication: Strong interpersonal skills and a positive, solution-oriented attitude.
• Customer Focus: A commitment to delivering excellent service.
  
  

Nice To Have

• Industry certifications
• Problem-solving and troubleshooting skills
• Adaptability to new technology and tools
  
  

Why Join Us?

• Supportive Culture: We invest in your success with training and mentorship.
• Career Advancement: Grow with us through tuition reimbursement and development programs.
• Expanding Reach: We're growing fast across the eastern US and Canada—offering new opportunities.
• Client-Focused: We serve commercial property managers and building owners with professionalism and care.