Service Operations Manager

The Opportunity

Accountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date; ensuring consistent application and administration of the company’s parts, service and warranty programs.

The Role

• Responsible for day-to-day support of the business of Service & Sales for Rotating Equipment and Hydraulics for all our customers
• Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch
• Identify issues and work with branch co-workers to resolve them in a timely manner
• Provide training and support for all Service technicians and supervisors
• Manage branch personnel performance, safety, training and customer service
• Work with customers, suppliers and co-workers to fulfill service orders and inquiries with service and cost expectations
• Manage work flow, scheduling and monitoring of work order status
  
  

The Candidate

• Education: Journeyman Heavy Equipment Technician, Millwright, or similar certification an asset.
• Work Experience: 5 years min related experience in a management in service of rotating equipment, parts, supply chain or product support operations.
• Knowledge: Experience working with budgets, analyzing budgets and developing targets.
• Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint
• Strong communication skills, oral and written with the ability to communicate persuasively; provides necessary information to direct reports to enable them to do their work efficiently.
  
  

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights Include

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program.
  
  

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.