Sr Representative, Property CAT Claims

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The successful candidate’s responsibilities will include evaluating, estimating, negotiating, and settling property catastrophe claims in accordance with company standards. The successful candidate will travel to loss locations across Canada in response to catastrophic weather events as they occur to provide excellent customer service to our affected clients.

What can you expect from this role?

• The successful candidate will be assigned a company vehicle.
• The successful candidate will receive a Catastrophe Occupational Bonus above and beyond their salary, overtime & per diem pay, and bonus.
• The successful candidate will be required to travel to loss sites across Canada in response to catastrophic weather events.
• Deploy approved Economical loss cost control programs and technology to investigate, negotiate and settle moderate to complex personal claims as assigned.
• Develops and records information pertaining to the claim and/or coverage, documenting notes in the appropriate system(s) and driving the claim towards closure.
• Interpret policy wordings to make correct coverage decisions. Reviews claim evidence, photos, and investigative documentation to assist in identifying subrogation opportunities or identifying potential third-party liability exposure.
• Maintain relationships and provide accurate direction to appropriate vendors & experts within corporate guidelines.
• Knowledge of building code and by-laws as they pertain to structural repairs.
• Supports regional adjusting functions while not deployed by working business as usual claims as required. Supports national appraisal function while not deployed on CAT by completing reinspection’s.
  
  
  

What you bring to this role?

• Minimum of 2 years’ experience as a property claim adjuster or appraiser.
• University degree, college diploma, and/or CIP designation is an asset.
• Thorough knowledge of Xactware software and experience writing estimates in Xactimate for both interior and exterior property damages and navigating Xactanalysis.
• Experience using estimating software such as PLNAR, HOVER, Eagleview, etc. is an asset.
• Demonstrated ability to create detailed repair scopes/estimates on moderately complex losses and create.
• Strong verbal and written communication skills and ability to work autonomously.
• Professional, friendly, courteous in all interactions, flexible, and ability to remain calm while under pressure.
• Bilingual (French & English) a strong asset
  
  
  

Salary range: $58,100 - $106,900

Working hours: While deployed on CAT, the expected workday is 12 hours per day, 6 or 7 days per week. When not deployed, the regular work week is 36.25 hours.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it:

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services
  
  
  

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).