Supervisor, Health Records & Patient Registration - Regular Full-Time 2025-13901 (2025-13901)

Sunnybrook


Date: 13 hours ago
City: Toronto, ON
Contract type: Full time
Summary Of Duties

  • Responsible for maintaining the security, confidentiality, completeness, and accuracy of Personal Health
  • Information and all associated patient registration information in accordance with policies and procedures and related legislations and guidelines.
  • Participates in departmental and interdepartmental committees and provides input
  • Supervises and coordinates the work activities of departments within Health Records as assigned such as:
  • Release of Information, Patient Registration, Chart Management, Research, Transcription, etc.
  • Implements and modifies processes and procedures as applicable.
  • Participates in the development and implements policies to preserve the confidentiality of information contained in the medical records and the Registration System and monitors compliance.
  • Provides support with the testing and implementation of new applications or upgrade to existing departmental applications.
  • Liaise with internal and external stakeholders/agencies as required.
  • Responsible for coordination and controlling all activities related to departmental systems including, but not limited to quality audit control of all registration activities.
  • Develops and implements a quality assurance program, tracks and reports quality assurance results to leadership and makes recommendations for improvements Identifying training and development needs within the department.
  • Lead and develop systems and processes which create organized and efficient and efficient manner.
  • Maintain and monitor the day to day operational needs of the department in an effective and efficient manner.
  • Demonstrate leadership to ensure quality, accuracy and timelines of departmental projects and tasks.
  • Participate in hiring of staff, training, participate with performance appraisals and disciplinary action in accordance with hospital policies.
  • Provide coverage for management team as required.
  • Participate with after hour pager support as required
  • Participate with system downtime support as required (may include after hour /week ends)
  • Other duties as assigned.

Qualifications/Skills

  • Completed Diploma in Health Information Management (HIM) from an accredited college, required
  • Certification in Health Information Management with the Canadian Health Information Management Association (CHIMA), required
  • Active member in good standing with CHIMA
  • Five (5) years progressive Health Records experience required; ROI, Chart Completion, Chart management
  • Knowledge of relevant legislation governing Personal Health Information e.g., PHIPA, PHA required;
  • Excellent verbal and written communication skills required;
  • Excellent interpersonal skills required;
  • Ability to use good judgment when assessing a situation required.
  • Clear knowledge and understanding of the hospital’s account structure and ADT system.
  • Strong written and verbal communication skills and the ability to communicate effectively with all levels of staff.
  • Outstanding customer services skills is essential.
  • Excellent analytical and problem solving skills with attention to details.
  • Demonstrated satisfactory performance and attendance record.
  • Demonstrated ability to function in a changing and sometimes stressful work environment.
  • Excellent organization skills
  • Able to work independently and in a team environment.

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