Title Supervisor

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

The Regional Titles Supervisor is responsible for the day-to-day management of the Customer Service Representatives and sale-day Titles support staff. This role is also responsible for the coordination of all activities involved in processing vehicle titles & registrations for our Live Auction activity. The Regional Titles Supervisor processes vehicle titles & registrations accurately & efficiently and in accordance with both company and province agency requirements. Working with multiple internal departments, the Regional Titles Supervisor ensures that we are delivering timely and exceptional customer service to both sellers and buyers.

Responsibilities

• Manage full and part time Titles and Registration staff, including scheduling, performance management and process management to ensure timely document collection
• Collect, review and process titles, CarFax, Bills of Sale, Power of Attorneys and all related documents for all titled assets which transact on through the live auction within the province
• Respond to customer enquiries and requests in a timely and professional manner
• Identify provincial title requirements, request duplicate titles and collect Power of Attorney documents as needed to ensure our sales transactions are completed efficiently & in a timely manner
• Collaborate with internal departments & consignors to resolve any issues that may arise, such as incorrect information on title, replacement VIN plates, liens and/or duplicate titles
  
  

Qualifications

• 3 years’ customer service experience preferably including title transfer work
• 1 – 2 years’ experience managing staff
• Strong organizational skills
• Strong communication skills
• Strong computer skills, especially MS Office
• Strong attention to detail
• Ability to adapt to new programs and processes
• Ability to work with changing priorities
• Ability to work through complex issues