User Experience Designer

Job ID: 9277

Working Business Language: English. This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English. As such, the successful candidate must be fully proficient in English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $80,000 - $100,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us

At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under the Manager of User Experience, this job contributes to Wawanesa’s success by crafting amazing digital experiences for our customers, brokers, and staff. This role will help us achieve our strategic business objectives by increasing user engagement, reducing friction, and supporting the Wawanesa brand. You will collaborate with team members, business partners, agile development teams, and other stakeholders to turn user needs, requirements, and creative strategies into cohesive and appealing digital experiences.

Job Responsibilities

• Design and develop user interfaces and user flows based on requirements and feedback from stakeholder groups.
• Create UI wireframes, mockups, and interactive prototypes.
• Participate in planning activities as needed.
• Develop HTML and CSS templates for digital applications.
• Work directly with development teams to provide HTML and CSS templating support.
• Maintain our CMS and associated web sites.
• Diagnose, troubleshoot, and resolve browser and device-based display issues.
• Estimate and track progress on work tasks.
• Interact with the Customer Experience (CX) team to ensure alignment with the latest customer and user trends.
• Interact with Communications and Marketing teams to ensure brand alignment and consistency.
• Ensure adherence to established practices, processes, and guidelines.
• Develop and maintain UI documentation and UI templates for use by other groups.
• Keep current with relevant technologies, techniques, and design paradigms.
• Perform other duties as assigned.
  
  

Qualifications

• Completion of post-secondary degree or diploma in Graphic Design, Digital Media, or equivalent experience.
• Two to six years practical experience planning, designing, developing, and integrating user interfaces into production applications using current technologies.
• Detail oriented with analytical and problem-solving skills to recognize and identify issues and take proper action to resolve them.
• Strong communication skills, with the ability to communicate in a clear and concise manner.
• Planning and organizing skills, with the ability to implement plans by prioritizing and multi-tasking.
• Effective presentation skills, able to communicate design rationales and link back to business needs.
• Experience using design and prototyping tools, such as Adobe Suite, Figma, Sketch etc...
• Experience writing HTML and CSS and the ability to trouble shoot browser and device display issues.
• Knowledge of JavaScript considered an asset.
• Experience with WCAG and web accessibility is considered an asset.
• Experience with JavaScript frameworks such as React or Angular is considered an asset.
• Certifications in relevant technology or processes is considered an asset.
• Knowledge and experience in the insurance industry is considered an asset.
  
  

Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].

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