Workforce Planner 1- EN

Job Description

Are you a multitasker? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

As a Workforce Planner, you’ll be supporting all Contact Center teams across all sites through service level management and workforce scheduling.

What does your typical day look like?

• Data entry, most importantly, entry of hours worked, for payment purposes;
• Report daily absences and take appropriate action;
• Forecast scheduling for all teams;
• Analysis and update of different reports.
  
  

What skills and experience are we looking for?

• College diploma or equivalent experience and a minimum of 1 year as a workforce planner;
• Excellent Excel skills required, as well as Working knowledge of the rest of the MS Office;
• Working knowledge of NICE is necessary;
• Excellent written and verbal communication skills in both French and English. English is used daily, particularly has we work closely with teams from our Windsor, Ontario site;
• Must be detail oriented and able to multitask;
• Efficient reactiveness to any situation;
• Must be available to sometimes work evenings and weekends.
  
  

When You Apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

• Competitive vacation package;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as on-call doctors, on-site Bistro, and much more;
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.