Associé, Ventes

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Purpose

Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor, other associates in their department as well as other sales departments (e.g., IMAs, and the Front-end Associates to ensure customers' needs are met.

Key Responsibilities

Provides fast, friendly service

Actively seek out customers on the racetrack and in the aisles

Offer a friendly greeting, smile, and make eye contact with customers

Ask open ended questions about customers' projects in order to

determine their needs and level of expertise

Show enthusiasm with the customer

When necessary, handle several customers at once

Thank customers for shopping at The Home Depot

Follow up with customers via telephone when appropriate

Is knowledgeable about products and services offered by The Home Depot

Answer Questions About Merchandise For The Customers' Level Of

expertise

Escort customers to appropriate merchandise, no matter what

department

Describe features and benefits of merchandise

Explain the steps needed to complete projects and the products needed

Assist customers with special orders and installed sales

Acquire beginner product knowledge in adjacent departments

Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint

Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk

Has knowledge of other HD companies and how to best recommend

them

Direct Manager/Direct Reports

Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface

The warehouse environment can be dusty and noisy

Doors are frequently open, causing drafts and interior temperature changes

Floors around work area may become slippery during wet weather conditions

May have to handle merchandise and work with tools with sharp edges

Passing forklifts emit gas fumes

Tools, supplies and related merchandise may contain hazardous materials

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Physical Job Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items

Requires the ability to move around the store and maneuver merchandise when necessary

Responding to public address system announcements

Requires ability to respond to customer service calls, personal pages and general information announcements

Moving and Standing

Requires moving around the store to assist Customers

Identifying and reading reports, tickets and UPC labels

Requires recognizing, identifying and using merchandise and necessary reports

Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications

0 to 2 years Home Depot experience

2 to 4 years Retail or Trade experience

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

No additional education

Minimum Years Of Work Experience

0

Preferred Years Of Work Experience

No additional years of experience

Minimum Leadership Experience

None

Preferred Leadership Experience

None

Certifications

None

Competencies

Quality Service - Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance

Product Knowledge - Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs

Solutions - Seeks to fully understand the customers' needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer's need is met

Respect - Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot

Project Focus - Asks customers about their project and provides appropriate related items and services for total project, sells the whole project

Selling Skills - Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers' concerns; executes "Good, Better, Best" strategy

The pay range for this position is between $18.60 - $19.60