Business Success Manager, Corporate

Job Description

The Business Success Managers are the primary point of leadership and support through working to maximize the value of technology aligning with business objectives. They are the trusted advisor to the business, aligning technology to strategy and delivering real results.

This role involves building and maintaining strong relationships, understanding their business needs, and working to ensure that the IT products and services provided meet those needs effectively, shaping business outcomes through technology.

This role will be responsible for ensuring the success and satisfaction of our Corporate Services group for J.D. Irving Ltd.

This role requires on-site presence.

Responsibilities

• Building and maintaining relationships with corporate services to understand their goals, challenges, and expectations
• Overseeing the management of IT systems, infrastructure, and operations to ensure efficiency and reliability
• Leading and managing IT teams, including hiring, training, and developing staff
• Serving as an advocate for customers within the company, ensuring their needs are understood and addressed
• Providing guidance and support to customers in using the company's products or services effectively
• Provide management and oversight on technology projects and ensuring they are delivered on time and within budget
• Monitoring satisfaction and identifying opportunities for improvement
• Collaborating with internal teams to ensure business partner success
• Communicating with business partners to provide updates, gather feedback, and address any issues or concerns
• Identifying opportunities for leveraging enterprise products or services that align with the business partners needs and goals
• Communicating the value of IT initiatives and achievements to the organization's leadership and stakeholders
  
  

Qualifications

• Education Required: Undergraduate degree in Engineering, Business or Computer Science
• 5+ years of IT experience
• Progressive leadership experience
  
  

Assets:

• Business Relationship Management Certification
• PROSCI Certified Change Practitioner
  
  

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.

With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter.  JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!