Client Service Broker

Are you a passionate insurance broker who thrives on providing exceptional client service? Our Client is looking for an energetic and experienced Commercial Client Service Broker to join our dynamic team serving New Hamburg, Elmira and Cambridge with a home office base in Kitchener. You’ll play a key role in supporting our clients with their commercial insurance needs while growing your expertise. This is a permanent, full-time opportunity to fill a current vacancy.

Who We Are

A family-owned insurance brokerage, we have brokers who specialize in personal, commercial, agricultural, life and disability insurance. We value individuals who are passionate about their work and who search for ways to simplify insurance for our clients.

Why join our team?

• Competitive Compensation – $55,000 to $75,000 plus benefits and RRSP matching
• Hybrid Flexibility – mix of in-office and work-from-home
• Engaging Work – you’ll work with clients, underwriters and various team members
• Team Culture – friendly workplace where personal and professional growth is encouraged
• Community Recognition – known as a trusted insurance advisor in your community

What You’ll Do

• Manage and maintain relationships with an assigned portfolio of commercial lines clients
• Provide expert advice on insurance products, coverage and claims
• Respond to client and insurance company inquiries in a timely, professional manner
• Resolve client issues independently and effectively
• Professionally represent clients and the brokerage to underwriters

What You’ll Bring

• Valid RIBO License with minimum 2 years’ experience in a service broker role, preferably in a commercial lines environment
• Post-secondary education within a relevant field, preferred
• Industry designation or currently pursuing one (e.g. CAIB, CIP), considered an asset
• Strong customer service and relationship management skills
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks and meet deadlines independently
• Ability to work under pressure and stay professional with a problem-solving mindset
• Experience with Applied Epic and Applied Rating Services, considered an asset