Customer Service Representative

A-1 Exterminators is seeking a Customer Service Representative to join their team.

This individual must be detail oriented and professional. Some collection experience preferred, but not required.

Skills & Experience

• Detail oriented
• Ability to multitask
• Proficient in all Microsoft applications
• Ability to work independently
• Ability to work in a fast paced environment
• Ability to stay calm under pressure
  
  

Job Description For A-1 Exterminators Customer Service Representative

• Receive incoming calls from current and prospective customer in a courteous and professional manner
• Make outgoing calls to current and prospective customers in courteous and professional manner
• Schedule appointment
• Confirm/reschedule appointments
• Communicate with customers through mail, email, fax, phone, etc.
• Input/Update customer information in company database while paying close attention to details
• Communicate with Technicians and sales team, regarding changes in schedule, eta’s or general information
• Knowledgeable of company products and /offers
• Use sales techniques to aid customers in their purchasing decision
• Up selling company services to contribute a mutually beneficial relationship between the company and its customers
• Problem solve
• Closing calls in a timely and professional manner
  
  

Interested candidates please complete the following and upload your resume:

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—Please choose an option—North ShoreSouth ShoreMetro BostonCape CodWorcesterSouthern NH

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