Manager of Clinical Practice

Manager of Clinical Practice(Job Number: 26003503)

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

This position is a one-year contract and follows a hybrid work model, requiring onsite presence two days per week at our Kingston location. The contract is expected to begin in mid-July.

Bayshore’s Integrated Care Solutions is seeking a Manager of Clinical Practice to lead our Bundled Care Program, supporting clients and caregivers through high-quality, community-based care. In this leadership role, you’ll collaborate with interdisciplinary teams, mentor frontline staff, and ensure care delivery meets the highest standards of excellence, compassion, and reliability.

What You’ll Do

• Lead the delivery of holistic care by collaborating with nursing, personal support workers, allied health professionals, and social workers.
• Partner with hospitals, Home and Community Care Support Services (HCCSS), and other community organizations to ensure safe and effective patient transitions.
• Provide mentorship, supervision, and performance management to personal support workers and nurses within your program.
• Ensure all services meet federal and provincial standards, as well as internal policies and best practices.
• Conduct case reviews and monitor client outcomes to ensure care goals are being met efficiently and effectively.
• Design and implement individualized care plans in collaboration with hospital partners to support safe discharges and continuity of care.
• Address patient and family concerns with professionalism and empathy, ensuring timely follow-up and resolution.
• Support staff development through home visits focused on training, performance evaluation, and skill-building.
• Analyze intake processes, priority coding, and service refusals, and implement strategies to improve access and efficiency.
• Oversee the completion of client assessments and ensure documentation is thorough and accurate.
• Collaborate with the Clinical Manager to track program metrics and communicate outcomes to the data management team.
• Escalate care or service-level concerns to the Clinical Manager for further review and resolution.
• Foster strong internal and external relationships through clear, compassionate communication.
• Participate in case conferences, team meetings, and ongoing professional development activities.
• Be available for flexible scheduling, including evenings and weekends, and participate in the on-call rotation as needed.

What You Bring

• Minimum 5 years in healthcare, preferably in home care and hospital settings.
• Registered Practical Nurse (Ontario), graduate of an accredited program, current CPR certification.
• Strong understanding of community nursing, service delivery, discharge planning, and Ontario’s health system.
• Proven ability to mentor and lead teams with compassion and consistency.
• Familiarity with RAI tools is an asset.
• Valid driver’s license and reliable vehicle.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support everyone’s purpose, potential and wellbeing.

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.