Residential Support Worker (opens in a new tab)

Algoma Substance Abuse Rehabilitation Centre

Breton House & A New Link

Position Description – Residential Support Worker (Breton House)

Position Summary

The Residential Support Worker provides compassionate, client-centred support to residents in a structured, bed-based supportive treatment environment. The role promotes safety, stability, and independence by assisting with daily living activities, encouraging recovery, and supporting residents in achieving their individual goals.

Job Requirements

• Diploma in Social Services or a related field is considered a strong asset.
• Experience working with women experiencing substance use concerns, particularly in a rehabilitation centre, congregate living setting, or similar environment, is considered an asset.
• Demonstrate reliability, flexibility, adaptability, and a positive/helpful approach, with the ability to work effectively in an evolving environment.
• Strong interpersonal, communication, organizational, and time-management skills, with sensitivity and sound judgment when responding to challenging situations.
• Ability to de-escalate conflict and enforce house rules and program expectations.
• Ability to work independently and collaboratively as part of a team.
• Willingness to adapt to changes in workplace practices, policies, and technology.
• Ability to maintain regular attendance and punctuality.
• Current First Aid and CPR certification.
• Bilingualism is considered an asset.
• Successful completion of a Vulnerable Sector Criminal Record Check is required upon employment.
  
  

Duties And Responsibilities

Client Supervision and Support

• Interact with residents in a respectful and supportive manner, recognizing and responding appropriately to their needs and circumstances.
• Monitor and assess situations, events, and conditions within the facility that may impact residents’ safety, well-being, or recovery goals.
• Support residents in identifying and navigating daily challenges, providing conflict resolution and encouraging healthy communication strategies; refer concerns to counselling staff as required.
• Plan and facilitate a mandatory evening activity that promotes engagement and connection.
• Document activities, concerns, observations, and relevant resident information.
• Respond appropriately to suspected alcohol or substance use in accordance with organizational policies and procedures.
  
  

Reception and Administrative Duties

• Answer phone calls, respond to inquiries, and record messages professionally and respectfully.
• Monitor visitors and ensure compliance with visitor procedures.
• Complete assigned administrative duties, including document preparation, data entry, photocopying, and other office tasks.
  
  

Health, Safety & Facility Responsibilities

• Follow health and safety policies and procedures, conduct routine inspections, and promptly report and address identified concerns.
• Monitor and review security camera footage as required to identify and address safety and security concerns.
• Complete regular housekeeping and facility support duties, including cleaning, laundry, grocery shopping, transporting and unpacking supplies, and other assigned tasks.
• Supervise residents in completing assigned therapeutic duties and chores while maintaining a fair and consistent rotating schedule.
• Identify and promptly report maintenance concerns and safety issues.
• Perform other duties as assigned including supporting A New Link with child minding and other program-related tasks, as required.
  
  

HOURS OF WORK

Residential Support Worker Shifts Include

Evenings: 4:00 p.m.–11:00 p.m. or 5:00 p.m.–midnight

Nights: midnight–8:00 a.m.

Weekends: 8:00 a.m.–4:00 p.m., 4:00 p.m.–midnight, or midnight–8:00 a.m.

Wage $19.75- $20.75 plus 4% in lieu of vacation and 5% in lieu of benefits

Flexibility regarding hours of work is essential. Shift times and schedules are subject to change based on program needs.