Senior Community Residential Manager

Job Description

Posted Thursday, October 15, 2026 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

• Competitive wages
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Profit-sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Training and Development allowance
• Group RRSP matching
• Up to 20% rental discounts, and more!
  
  

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

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Responsibilities

• Ensure the health, comfort and safety of our Customers
• Must love people – be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
• Must be available to work evenings and weekends
• Meet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guides
• Provide ongoing feedback to Associates during training including in-person written testing
• Be a resource and support pillar for the Customer Care Team
• Provide Leader with updates and recommendations on additional training or recertification
• Assist in the development of training guides and procedure manuals
• Ensure daily communication with all site Associates
• Collect rent and follow up on defaults
• Ensure vacancy is minimized and budget (meet or exceed on net operating income) are all realized for each site through effective service to potential and existing customers
• Inspections of vacant and upcoming suites
• Lease and show suites
• Ensure all rental enquires are answered within the guidelines provided
• Annual suite inspections
• Prepare and deliver bank deposits
• Administrative duties for site and other Associates
• Ensure contractors arrive per scheduled timelines and complete their work per the conditions of their contract
• Ensure accurate inventory management
• Complete special projects and tasks as assigned
• Assist with snow removal, cleaning, and touch-up painting
  
  

Experience And Educational Requirements

• 2 years Customer Service Experience required
• Post-Secondary Education is an asset
  
  

Technical Requirements

• Computer experience is required with web-based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with technology is an asset
  
  

Non-Technical Requirements

• Strong commitment to providing excellent customer service
• Dedicated to building better communities for all our Customers and surrounding communities
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Excellent listening and telephone etiquette skills
• Exceptional problem-solving and decision-making capabilities
• Strong planning and organizational skills coupled with ability to multi-task and prioritize
• Excellent time-management skills
• Ability to handle sensitive and confidential matters
• Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
• Ability to work independently (self-managed) and with other Associates in a team environment
• Ability to learn quickly, adapt to change and be flexible in nature
• Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
• Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment
  
  

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Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.