Application Specialist
Seequent
Date: 5 hours ago
City: Toronto, ON
Contract type: Full time
About Us
At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.
We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.
The Role
Reporting to the Lead Software Developer, the Application Specialist-Geophysics is responsible for ensuring the effective operation, and support of software products provided by Seequent. This role bridges the gap between end-users and technology, ensuring that applications are configured, tested, optimized, and utilized to their full potential. The primary focus of the job is to provide technical expertise to test, troubleshoot complex issues, recommend best practice workflows, and collaborate with development and product teams to enhance application functionality. By understanding both business needs and software capabilities, an Application Specialist helps maximize efficiency, improve user experience, and ensure the quality of our products and the ongoing success of our customers.
In this role, you will have the opportunity to:
Office-based working environment, work from our Toronto, Canada office two to three or more days per week.
Our Commitment to Equity, Diversity, and Inclusion
At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.
Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!
Benefits of being a Seequenteer and why you’ll love being on our team.
We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.
If this posting gets you excited about joining Seequent please apply now!
For more information about everything Seequent, please visit Seequent.com.
How To Apply
If this sounds like the role for you, apply today with a covering letter and CV.
At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.
We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.
The Role
Reporting to the Lead Software Developer, the Application Specialist-Geophysics is responsible for ensuring the effective operation, and support of software products provided by Seequent. This role bridges the gap between end-users and technology, ensuring that applications are configured, tested, optimized, and utilized to their full potential. The primary focus of the job is to provide technical expertise to test, troubleshoot complex issues, recommend best practice workflows, and collaborate with development and product teams to enhance application functionality. By understanding both business needs and software capabilities, an Application Specialist helps maximize efficiency, improve user experience, and ensure the quality of our products and the ongoing success of our customers.
In this role, you will have the opportunity to:
- Provide quality assurance for the projects in development, by planning and testing, identifying and documenting defects, and working with developers and product managers to fix and verify issues.
- Provide feedback on system improvements based on user experiences and operational challenges.
- Create, execute, maintain manual and automated tests (in Ranorex and/or other auto web test tools).
- Field technical Level 3 Support escalations from via SFL in a timely and professional manner
- Replicate, diagnose, and resolve application-related issues. Triage, log, and escalate to Development when necessary.
- Retrospectively review the need for escalation, identify steps to proactively address where possible (i.e. internal/external training opportunity, GTST knowledge base addition, etc.) to improve future support.
- Act as a liaison between users, product managers, and the Development Team to help communicate feedback and feature requests.
- Contribute to the development of application improvements by providing insights into user needs.
- May assist in developing and reviewing product documentation to ensure accuracy and clarity.
- Work closely with other Seequent product teams to support cross-product workflows and integrations.
- Participate in cross-product collaboration sessions to ensure seamless user experiences and data consistency.
- Bachelor’s degree (or equivalent) in Geophysics, other related discipline
- Minimum 2 years of experience in a technical support, application support, or customer-facing software role
- Familiarity with data management principles (data ingestion, validation, integrity, delivery)
- Understanding of cloud-native software platforms and web application architecture
- Experience with API Integrations and troubleshooting
- Ability to explain complex concepts to non-technical users in a clear and professional manner
- Customer-focused mindset with a strong commitment to user satisfaction
- Proactive and self-motivated with the ability to work independently
- Strong organizational skills with the ability to prioritize tasks effectively
Office-based working environment, work from our Toronto, Canada office two to three or more days per week.
Our Commitment to Equity, Diversity, and Inclusion
At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.
Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!
Benefits of being a Seequenteer and why you’ll love being on our team.
We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.
If this posting gets you excited about joining Seequent please apply now!
For more information about everything Seequent, please visit Seequent.com.
How To Apply
If this sounds like the role for you, apply today with a covering letter and CV.
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