Business Analyst
JSG (Johnson Service Group, Inc.)
Date: 1 week ago
City: Edmonton, AB
Contract type: Full time
Job Description
Intermediate IT Technical Business Analyst responsible for transitioning a pilot Microsoft 365 digital adoption service to a permanent offering, enhancing productivity and collaboration through strategic enablement.
Must Have skills
Intermediate IT Technical Business Analyst responsible for transitioning a pilot Microsoft 365 digital adoption service to a permanent offering, enhancing productivity and collaboration through strategic enablement.
Must Have skills
- Proven experience as a Business Analyst translating business requirements into detailed technical specifications.
- Experience leading technical teams through multiple IT implementations in large enterprise environments.
- Demonstrated ability to define project scope and collaborate with business stakeholders.
- Experience with Microsoft 365 user-facing apps and developing solutions that drive adoption.
- Strong ability to gather requirements across diverse stakeholder groups.
- Experience developing SOPs, adoption metrics, training materials, and user guides.
- Experience analyzing process maps and data flow diagrams for business process documentation.
- Experience developing a wide range of project documents including strategic and IT initiatives.
- Familiarity with IT service management, application development, and maintenance.
- Experience working in agile development environments.
- Ability to adapt to evolving project timelines, priorities, and requirements.
- Strong knowledge of creating dashboards, KPIs, and reports for user engagement.
- Evaluate current services and identify service gaps.
- Research technology trends and develop digital adoption strategies.
- Design SOPs, playbooks, and technical specifications.
- Define KPIs and develop dashboards to monitor adoption.
- Design and deliver community engagement and training programs.
- Create and maintain documentation, guides, and support materials.
- Facilitate communication between business users and technical teams.
- Analyze business needs and translate them into IT requirements.
- Collaborate on proof of concepts, pilots, and solution development.
- Assist with mockups, wireframes, UAT, and solution feasibility assessments.
- Ensure seamless integration of digital solutions and change management adherence.
- Support project planning, scheduling, and resource allocation.
- Track project tasks, report progress, and perform quality assurance on implementations.
- #D480
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