Claims Assistant - BC Region

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do:

• Prepare forms and correspondence on claims files, including but not limited to, letters to Members, Third party reports and consent forms on Police report requests.
• Process payments on claim files, such as payments for appraisal fees, glass claim invoices and police report fees.
• Support the Total Loss team by preparing and sending Proof of loss documents to facilitate claim settlements.
• Request official reports to aid in claims investigation such as police reports and fire incident reports.
• Dispatch PD Claim files to legal representatives, as and when requested.
• Process, sort and distribute incoming correspondence appropriately
• Make outbound calls to Members to obtain the First notice of Loss on New Claims reported after-hours or online.
• Subject to Business demands, answer inbound calls and efficiently route the callers to the appropriate department.

What You Have:

• 3 years administrative experience in a similar role
• Excellent communication skills both written and oral
• Superior customer service and interpersonal skills
• Ability to multitask in a fast paced environment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.