CyberArk Operations Specialist

We Are
Accenture Security helps organizations prepare, protect, detect, respond, and recover along all points of the security lifecycle. Cybersecurity challenges are different for every business in every industry. Leveraging our global resources and advanced technologies, we create integrated, turnkey solutions tailored to our clients’ needs across their entire value chain. Whether we’re defending against known cyberattacks, detecting and responding to the unknown, or running an entire security operations center, we will help companies build cyber resilience to grow with confidence. Our team of the security sector’s brightest people use the coolest tech to out-hack the hackers and help clients build resilience from within. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle.

You Are
Passionate about security, love what you do and have a genuine desire to outsmart the bad guys. You have the experience to analyze a clients’ security posture, anticipate security requirements and help find right-sized solutions based on industry leading practices. You have a proven track record working successfully in a fast-paced, team-oriented environment. You’re a creative, analytical problem solver with above average documentation skills who can speak to both technical and non-technical audiences. Can apply deep security skills to design, build and protect enterprise systems, applications, data, assets and people for Accenture and our clients. You are eager to put your skills to use by helping us help our clients inject security at every level of their organization.

Role

We are currently seeking a dynamic Privileged Access Management (PAM) Consultant/Lead for a long-term operational role within our Digital Identity (IAM) team. This role will be responsible for designing, implementing, and maintaining robust IAM solutions with a primary focus on Privileged Access Management. The lead will manage IAM infrastructure, ensure compliance with security standards, and guide a team of IAM professionals to strengthen and protect the organization’s security posture.

RESPONSIBILITIES:

Team leadership and collaboration

Coordinating with global teams to ensure seamless service delivery and operational excellence.

Serving as the primary point of contact for clients regarding IAM services, ensuring satisfaction and addressing concerns.

Implementing strategies to enhance service offerings and operational efficiency by identifying automation/innovation opportunities.

Diligently ensuring that all service level agreements (SLAs) are met and rigorously performing access controls is critical to maintaining optimal security and operational standards.

Supporting the development and update of User Access Profiles and RBAC models for new and existing assets.

Mentoring and coaching team members, fostering a culture of continuous learning and operational excellence.

Establishing clear goals, setting performance expectations, and providing constructive feedback.

Addressing client concerns promptly and ensuring high levels of client satisfaction.

Design and implement IAM strategies, including user provisioning, access governance, and privilege access controls.

Conducting regular reviews and audits to identify gaps and ensure adherence to security policies.

Identity and Access Management (IAM) Administration

Oversee deployment, configuration, and maintenance of Privileged Access Management (PAM) solutions, including password vaults, policy managers, and session management tools.

Manage application integrations with PAM solutions for secure credential storage, retrieval, and rotation.

Perform regular health checks, system upgrades, and patching of IAM infrastructure, implementing preventive measures to ensure uptime and stability.

Analyze the root cause of security incidents related to identity and access, implementing preventative controls.

Support privileged access remediation and vulnerability mitigation in collaboration with relevant teams.

Address operational issues and lead resolution efforts for escalated IAM-related problems.

Monitor and address vulnerabilities, ensuring continuous and secure system performance.

Maintain accurate documentation of PAM policies, procedures, and operational activities.

Generate and present reports on SLA performance, compliance status, and audit findings to internal and external stakeholders.

Conduct regular disaster recovery (DR) and failover tests to validate system readiness and reliability.

Provide comprehensive documentation and evidence for successful DR and failover tests.

Ensure IAM solutions adhere to internal security policies, regulatory requirements, and industry best practices.

Qualifications:

Must have, or be eligible for, reliability clearance from the Canadian government.

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.

3+ years of experience in cybersecurity or PAM operations, with extensive knowledge of CyberArk.

Advanced verbal, written communication skills, research, analytical, and problem solving.

Effective skill presenting findings, conclusions, alternatives and information clearly and concisely to senior leaders and business stakeholders, relationship building, negotiation and facilitation skills.

Proven ability to manage 24/7/365 hybrid operational teams, including onshore and offshore resources.

Deep knowledge of controlling and monitoring user access to applications, including setting up roles, permissions, and authentication methods, as well as understanding the implications these have on security and functionality.

Familiarity with Active Directory (AD), Entra ID, and their integration with PAM solutions.

Experience in using and managing Azure DevOps (ADO) Boards, including tracking tasks, managing workflows, and generating reports.

Demonstrated ability to work with cross-functional teams and manage multiple stakeholders.

Experience implementing and maintaining compliance controls for PAM environments, aligned with industry standards like NIST.

Strong client-facing skills, with the ability to build and maintain trust with clients and stakeholders.

Certifications (Preferred):

CISSP, CISM, or other relevant cybersecurity certifications.

CyberArk certifications such as Certified Delivery Engineer (CCDE) or relevant certifications

Desired Skills:

Strong organizational skills with a focus on meeting SLAs and maintaining operational excellence.

Proficiency in creating and maintaining custom integrations and connectors for PAM solutions.

Ability to manage multiple priorities and deliver in a fast-paced operational role.

Effective communication skills, with a focus on collaboration and problem-solving.

Demonstrated ability to improve processes and streamline operations in a PAM environment.

A deep understanding of compliance requirements and experience conducting audits in a PAM environment.

Ability to innovate and multi-task with minimal oversight.

Why Join Us?

Be part of a long-term operational role, managing a team and driving the success of PAM services.

Collaborate with dynamic teams across security, IT, and business functions.

Opportunity to enhance and refine a critical PAM environment, ensuring compliance and operational excellence.

If you’re passionate about CyberArk, team leadership, and operational excellence, we invite you to apply and make a meaningful impact in our organization.