Delivery Consultant - CMOD Business Automation

Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your Role And Responsibilities

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Be a trusted Advisor of the Customer on Business Automation space.

• Ensure professional delivery of assigned projects
• Ability to work independently and as part of a team in a fast-paced, dynamic development environment.
• Be a hands-on person delivery consultant.
• Involve in product installation/ configurations, troubleshooting (performance, 3rd party integrations, security)
• Based on customer requirements, deliver the deployment
• System Administration:
• Install, configure, and maintain IBM Content Manager OnDemand software.
• Manage user access, security, and permissions within the CMOD system.
• Performance Optimization:
• Monitor and optimize the performance of the CMOD system.
• Diagnose and resolve performance-related issues.
• Maintenance and Upgrades:
• Perform routine system maintenance tasks, including backups and system updates.
• Plan and execute upgrades to newer versions of IBM CMOD.
• User Support:
• Provide technical support to end-users and address their inquiries or issues related to IBM CMOD.
• Conduct user training sessions as needed.
• Monitoring and Reporting:
• Implement monitoring tools to track system health and performance.
• Generate reports on system usage, performance metrics, and other relevant KPIs
  

Preferred Technical And Professional Experience

Should be familiar with development life cycle processes, tools, concepts, and methodologies.

• Demonstrates excellent verbal and written communications skills
• Demonstrates strong analytical thinking and problem-solving skills
• Creative approach to problem solving, innovation and issue resolution
• Superior interpersonal skills and the ability to collaborate actively and proactively with others in a cross-functional team
• Ability to work independently and lead the team of junior developers as per the situation
• Ability to guide team members on technical & non-technical issues during execution
• Good vision on solving customer issues, set proper expectations and clear/concise communication with customer