Desktop Support Technician

Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation, and operational professionals. Most recently, our exciting predictive analysis technologies are at the forefront in the application of AI to Road Safety. In its 32nd year and with over 50,000 users in 150 countries worldwide, the company’s success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver.

About The Opportunity

We currently have an exciting opportunity for an Desktop Support Technician based in Vancouver. This role will be the first point of contact for internal users, providing technical support across hardware, software, and enterprise systems. You’ll play a key role in ensuring our teams stay productive by resolving issues quickly, managing IT assets, and contributing to internal documentation and training. This is an ideal opportunity for someone who enjoys a hands-on role and wants to grow their IT career by gaining exposure to a broad range of technologies, systems, and end-user support tasks in a collaborative environment.

NOTE: This is a hybrid role where you will be expected to work a minimum of 2 days per week in our Vancouver office.

Specific Accountabilities Include

• Provide Tier 1 technical support for laptops, desktops, mobile devices, printers, and office peripherals.
• Perform user account provisioning and basic troubleshooting for business applications and systems.
• Manage and track IT assets, including laptops, peripherals, and mobile devices.
• Handle subscription renewals and license management across various tools and platforms.
• Support end-user computer imaging and deployment of standard configurations.
• Write and maintain IT documentation, including user guides, FAQs, communications, tech tips, and security advisories.
• Assist with SharePoint site administration, including access control and basic content management.
• Provide end-user training on basic IT processes and system usage.
• Deliver introductory training and support for applications and tools used by staff.
• Escalate complex issues to Tier 2/3 support while maintaining ownership until resolution.
  
  
  

About You

• You have an associate degree in Information Technology or related field, or equivalent hands-on experience.
• You have 1–2 years of experience in an IT support or help desk environment.
• You have a working knowledge of Windows OS, Microsoft 365, networking fundamentals, and endpoint management.
• You're comfortable using helpdesk/ticketing systems (e.g., ServiceNow, Jira, Freshdesk).
• You have strong communication skills, both verbal and written, and enjoy helping others.
• You have experience with asset management tools and are detail-oriented in maintaining IT inventories.
• You’re comfortable writing user-focused documentation and delivering informal training.
• You have experience with SharePoint administration and AI productivity tools.
• You're customer-focused, calm under pressure, and always willing to go the extra mile to solve problems.
• You are able to safely lift and move equipment weighing up to 25 lbs as needed.
  
  
  

About Us

• We offer a flexible working environment that embraces both in-person and remote work.
• We’re committed to providing professional growth and development opportunities.
• We give back to our communities through global initiatives and donations.
• We work hard, but we like to have fun too!
  
  
  

Salary Range: $55,000 - $65,000 annually + bonus (The actual salary offered will be commensurate with education, experience, and internal equity).

At Transoft Solutions, we embrace diversity, as we strongly believe that our diverse backgrounds, coupled with our cultural and experiential differences make us stronger and better positioned to support our global customers. We are a collaborative group of individuals who value respect, professionalism, creativity, drive and compassion, and we pride ourselves in being a socially responsible company that does its part in making the global community a better place for everyone.

Candidates must be eligible to work in Canada. We wish to thank all applicants for their interest, however, only candidates under consideration will be contacted.