Development Manager, Grow - Reputation Management

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

Clio is transforming client intake, marketing, and growth strategies for law firms with Clio Grow. Our vision for Clio Grow is to become the best marketing platform for Legal. We are seeking a passionate and driven Software Development Manager to join our Clio Grow team and help shape the future of how law firms attract, retain, and engage clients. This role is available to candidates across Canada, excluding Quebec. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum twice per week on one of our Anchor Days.

At Clio we strive to be both human and high performing. For Development Managers this means supporting and growing your people, strong execution as a team and as a triad (the teams Designer + Product + Development manager leadership group), and building solid technical solutions. Our development managers are highly technical and hands on, often coding, designing and reviewing alongside their team. They coach and build their teams to be both strong technically and strong team members. They create a safe and productive environment for all Clions.

Attracting new and returning clients is essential to running a successful law practice. As a Development Manager for Clio Grow, you will play a pivotal role in executing on the technical roadmap, with a focus on guiding the architecture of Clio Grow’s reputation management features (e.g. review requests, listing management, etc) and website capabilities. You will lead a development team creating tools that empower law firms to monitor, solicit and capture their client reviews. Helping them understand how to improve overall client satisfaction. This role requires a deep understanding of systems design, close collaboration with cross-functional teams, and a commitment to driving measurable impact for law firms of all sizes.

A day in the life might look like:

• Collaborating with your triad to: understand the challenges our business faces, identify the most impactful opportunities, and craft a roadmap for the team;
• Working with your team on designing the technical solutions
• Giving great feedback on code reviews, architecture documents, and more to help support team members making great technical decisions for their projects;
• Actively participate as a contributor to the project, either through extensive code reviews, or shipping code
• Having a 1:1 meeting with your direct reports to make sure they are supported in their career growth and development goals;
• Actively participating in hiring to grow engineering team at Clio;
• Reviewing code contributed by members from your team or other Clio developers reaching out to you for your experience with a given technology or pattern.
  
  

You may be a fit for this role if:

• Demonstrated success in people leadership in software development, particularly with large scale SaaS products;
• A strong background in hands-on software development;
• Diverse base of knowledge that allows you to help your team solve complex technical problems;
• The ability to describe successful projects you worked on, as well as a collection of lessons learned from failed projects; and
• Demonstrated ability to hire the best and brightest engineers in a fast-paced job market—and to coach, develop, and retain engineering talent; You are equally energized by both your own technical work as well as contributing to the career growth of your team;
• You have strong opinions that are weakly held, and foster that same attitude in others;
• You believe in providing honest, actionable feedback to your team, and encourage your team to reciprocate;
• You devise roadmaps to guide your team, but aren't beholden to them -- you easily adapt to a constantly changing world.
  
  

Serious bonus points if you have:

• A philosophy on what makes for great software development teams;
• Experience with CRM products at scale; and
• Experience with Ruby on Rails.
  
  

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
  
  

The full salary range* for this role is $172,000 to $215,000 to $258,000 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
  
  

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers