Fare Media Inspector

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.


• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.


• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.


• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

POSITION PURPOSE

Reporting to the Shift Supervisor, Transit Enforcement, is responsible for conducting proof of payment inspections and the enforcement of the Region’s by-laws applicable to transit on all York Region Transit (YRT/Viva) and affiliated properties; as well as providing front line customer service assistance with information on directions, routes, fares, policies and transit equipment use and also providing first aid assistance when required; as needed, assisting with security protection to all YRT/Viva patrons, equipment, and properties.

WHAT YOU'LL BE DOING

• Carries out proof of payment and revenue protection inspections as assigned ensuring compliance of fare use through enforcement and education.


• Provides consistent and non-discriminatory enforcement of the York Region and applicable local Municipal by-laws applicable to transit, on York Region Transit and affiliated properties.


• Provides first level emergency response assistance at York Region Transit and affiliated properties through first aid and assistance to passengers, employees and contracted staff.


• Conducts patrols of all York Region Transit premises and equipment, protects site or evidence, obtains statements from witnesses, and provides first aid and/or assistance to passengers, employees, and emergency services as required.


• Provides excellent customer service through assisting passengers and patrons with fare use education, directions, fare payment concerns, and other general transit information.


• Provides information to customers by using the Language Line service.


• Maintains detailed and accurate notes book daily for logging incidents, duties performed, and information of a confidential nature in chronological order.


• Input accurate daily log information into central information system.


• Performs other duties as assigned to meet Branch and Departmental objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a Community College program in Law Enforcement or related program or approved equivalent combination of education and experience.


• Minimum two (2) years’ experience involving loss prevention, municipal law enforcement, security or customer facing experience.


• Knowledge of law enforcement principles and practices.


• Satisfactory Police Criminal Background Check.


• Valid First Aid, CPR level C, and AED certificates.


• Valid Ontario Class "G" driver's license and free of serious offences under the Highway Traffic Act.


• Ability to demonstrate the Region’s core competencies.


• Computer literacy in MS Office software applications.


• Demonstrated written and verbal communication skills.


• Demonstrated knowledge of complaint, conflict resolution/management and de-escalation skills.


• Ability to interpret the Region’s By-laws applicable to transit.


• Ability to successfully complete the Basic Fare Inspector Training within six (6) months of employment.


• Ability to exercise good judgement and work effectively in a team environment.


• Knowledge of law enforcement principles and practices.


• Demonstrated ability to work under pressure and handle stressful situations, maintaining composure, and providing customer assistance.


• Ability to maintain confidentiality and exercise good judgement and discretion in dealing with the public.


• Ability to physically withstand long periods of standing, walking, occasional climbing, and work in all/extreme weather conditions.


• Ability to wear issued equipment, including body armour, duty belt, and other supplied equipment.


• Ability to work shifts, including rotating days, evenings, nights, weekends, and holidays, as required.