Junior Internal Systems Administrator

About the Company - CarltonOne is a global B2B technology company that helps the world reward exceptional people. We inspire employees to be more productive, sales teams to be more effective and customers to be more loyal. Our platform is the backbone of the global engagement industry, enabling companies to run powerful employee recognition, customer loyalty, rewards, sales and channel incentive programs. We serve a diverse roster of over 450 clients and business partners, 500 vendors, and 14 million members across 185 countries. Each of our platform solutions fuels our eco-action mission of funding tree planting. We have already funded 20 million trees, and are on a growth trajectory to fund millions more. Learn more at carltonone.com.

About the Role - The Junior Internal Systems Administrator will be responsible for the technical infrastructure of CarltonOne’s business operations. The Junior Internal Systems Administrator will interface primarily with internal staff to support ongoing technical operations. In this role the applicant will be responsible for ensuring the internal technical systems are functioning to the satisfaction of affected staff members and secure to the standards outlined by CarltonOne’s Information Security Policy.

Responsibilities

Microsoft 365 & Exchange Online administration

• Entra ID Administration
• Add/remove/edit users, aliases, groups, licenses
• Monitor/audit logs

General desktop support (Windows/MacOS)

• General desktop software help
• New laptop configuration & deployment
• New user orientation

Maintenance of the internal network

• Windows Domain Controller
• Shared File System/Folders
• Wired & Wireless network
• Firewall configuration

Zoom Room & Phone administration

• Software installation, configuration, and troubleshooting
• Accounts, rooms, and extensions add/edit/remove
• Monitor/audit logs

Internal Atlassian software suite support

• Provide internal support on Jira / Confluence systems
• Act as technical SME on Jira / Confluence systems
• Atlassian software patches & maintenance

Sophos Security

• Keep security system up to date
• Monitor end-point protection
• Monitor/audit logs for security incidents

Internal asset management

• Maintain asset log & tracking
• Conduct periodic audits of internal assets

Office printer maintenance

• General internal troubleshooting
• Monitor and control supplies

Door security maintenance

• Add/remove/edit users
• Monitor/audit logs

Perform internal Information Security audits on assets and systems

• Develop audit process, checklist, schedule
• Performed schedule audits
• Document, distribute, and archive audit results

Support global workforce

• May include shifting hours to overlap with other time zones

Other tasks as required by your supervisor

Required Skills

• Excellent communication skills (written & verbal)
• Troubleshooting skills
• Team player in planning/coordinating but work independently/task-oriented on projects
• General desktop support skills & experience
• Active Directory/Entra ID knowledge & experience
• Microsoft 365 administration experience
• MDM knowledge & experience
• PowerShell knowledge & experience
• Windows networking knowledge & experience
• Wireless networking knowledge & experience
• General MacOS knowledge & experience
• Firewall maintenance knowledge

Additional Perks

Here are some additional perks that we provide:

• All employees are eligible to earn Bravo! Points to redeem rewards from a catalogue of over 10 million rewards including merchandise, travel, gift cards, event tickets, and more.
• Hybrid work environment
• Access to our Employee Benefits portal – you can save hundreds of dollars annually
• Proximity to public transit
• Monthly company-wide events, great parties, and trips