Manager, Data Trust Centre of Excellence

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Loblaw Technology and Analytics power some of Canada’s most game-changing retail solutions. We connect Canadians to things that matter most. Food, health, beauty, money, and time. Curiosity drives us as we solve complex problems at pace and lay foundation for a secure organization today while influencing a better future for our customers tomorrow. Join us and work alongside some of Canada’s most diverse and talented innovators supporting retail, digital customer solutions and analytical platforms

Manager, Data Trust - Centre of Excellence

The Impact You'll Make:

The Data Trust Office is an enablement-first function, embedding privacy and data governance into our products and services to build customer loyalty and trust, ensuring compliance by default. As part of the Data Trust Center of Excellence (COE), which fosters a culture of data privacy, responsible handling, and effective governance across the organization, you will report to the Director, Data Trust COE. In this role, you'll empower the organization to leverage data responsibly, drive compliance programs, and enhance the customer experience with our office.

What You’ll Do:

• Contribute to the strategic growth and operational excellence of the Data Trust Center of Excellence, fostering data privacy, responsible handling, and effective data governance.
• Manage customer access, requests, and inquiries, and support third-party requests, ensuring timely and accurate responses within established privacy regulations, policies, and frameworks.
• Transform customer interactions with the Data Trust Office by digitizing processes and automating customer intakes for compliant data request handling.
• Assist in developing, implementing, and maintaining comprehensive data and privacy programs aligned with evolving regulations and best practices through clear policies, procedures, standards, and guidelines.
• Oversee periodic metrics and reporting, providing insights into data and privacy program performance and identifying areas for improvement.
  
  

What You Bring:

• Experience working in privacy within a corporate retail, health, or other direct-to-consumer (DTC) industry is an asset. Experience working in Data Governance an asset.
• Solid understanding of Canadian privacy principles, data protection, and industry data best practices, including data governance. Understanding cyber security practices an asset.
• Privacy certification CIPP/C, CIPP/M, or equivalent experience preferred; Data Governance or Data Management related certifications or equivalent experience is a plus.
• An innovative, creative, and action-oriented mindset, embracing data and privacy as a business enabler and driving practical solutions.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely to diverse audiences.
  
  

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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